Department Director

Jewish Board of Family and Children's Services; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

The Jewish Board of Family and Children\'s Services is seeking a Director to provide administrative and clinical supervision for the Adult and Family Residential Division. The role includes oversight of programs, budgets, and regulatory compliance, with on‑call duties and occasional shifts.

Leadership will drive quality care and safe housing for residents with serious mental illness. Responsibilities encompass staff supervision, training, program development, and collaboration with internal

Qualifications

• LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered.
• At least two years of supervisory experience in residential services or related human services programs.

Responsibilities

• Provide administrative and clinical supervision for assigned programs.
• Oversee clinical, operational and fiscal performance and ensure compliance with regulatory requirements.
• Lead recruitment, hiring, and staff discipline; conduct performance evaluations.
• Ensure safety, service delivery, and quality of care, including for children in shelter.
• Manage program budgets, billing, and financial reporting; monitor utilization and productivity.
• Available and on‑call 24/7 to respond to urgent client crises; travel to resident apartments as needed.

Skills

Supervisory leadership

Budget management

Verbal communication

Written communication

Program administration

Trauma-informed care

Education

LCSW/MSW or equivalent

MPA/MPH considered

Tools

Adaptive Budget Software

Excel

Electronic Health Records (EHR)

Job description

The Jewish Board’s Adult and Family Residential Division supports residents living with serious mental illness to remain stably housed in the community, with as much independence as possible. Using a non-judgmental, trauma-informed approach, staff guide residents to create and meet personalized recovery goals, to stabilize their mental health, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure apartment in the community. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

POSITION OVERVIEW:

The Director provides administrative and clinical supervision. All responsibilities are carried out in accordance with the standards of regulatory agencies and of The Jewish Board. Work schedule may include rotating shifts and on-call service.

KEY ESSENTIAL FUNCTIONS:

PROGRAM SUPERVISION

• Ensures overall clinical, operational and fiscal oversight of assigned programs
• Assists programs in utilizing established, effective interventions to achieve defined, meaningful outcomes
• Provides leadership and vision to assist programs in achieving goals; continually improving performance and meeting challenges proactively and effectively
• Ensures that programmatic systems are in place to meet all client safety and service needs, including the safety and service needs of children residing in the shelter
• Ensures service delivery and program operations are in compliance with regulatory requirements and standards
• Provides individual and group clinical and task supervision to staff, conducts performance evaluations
• Takes the lead in recruitment, hiring, discipline, and other personnel matters with program staff
• Ensures that physical facilities/sites meet appropriate safety and aesthetic standards and that monthly fire drills with the clients are completed
• Conducts regular apartment inspections.
• Ensures that appropriate training and supervision is provided to all staff; develops and provides training
• Develops and implements new programs, projects and initiatives
• Available and on-call 24/7 to assist in managing and responding to urgent situations and client crises

ADMINISTRATIVE OVERSIGHT

• Provides overall administrative oversight for of assigned programs.
• Maintains census for programs and oversees program intake and discharge activities
• Ensures that all deliverables from Jewish Board and OMH are met.
• Ensures compliance with internal Jewish Board policies and procedures
• Maintains adherence to program budgets and maintains programs’ fiscal viability
• Collaborates with Program Directors and other Jewish Board programs/departments to solve problems/issues
• Utilizes data to inform planning, service delivery and overall management
• Participates in agency and external committees and initiatives and coalitions
• Works collaboratively with fellow Program Directors of other Jewish Board programs
• Provides leadership and direction to staff including the development of talent
• Ensures that quality of care and high clinical standards are met (as evidenced by independent program reviews, positive client outcomes and low numbers of adverse events)
• Acts as a strong steward of agency resources as evidenced by programs meeting productivity and utilization goals as well as delivering financial results in line with budget
• Responsible for approval of administrative forms and reports including monthly billing information, weekly staff timesheets, petty cash and monetary disbursements to clients.

CORE COMPETENCIES for the position include:

• Knowledge of and experience with the operation of housing and supportive housing programs.
• Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees
• Strong verbal and written communication skills
• Ability to understand and appreciate the broader issues of politics, funding, and reputation of the agency while retaining attention to detail
• A problem-solving orientation, resourcefulness, resilience
• Ability to travel to visit resident apartments when needed

EDUCATIONAL / TRAINING REQUIRED (List all that is required to achieve this position):

• LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered.
• At least two years of supervisory experience in residential services or related human services programs

ADDITIONAL QUALIFICATIONS NEEDED

• Substantial experience in working with serious mentally ill population.
• Understanding of trauma informed care.
• Understanding of co-occurring mental illness and substance abuse addiction.
• Compassion and respect for vulnerable individuals
• Patience and understanding for the sometimes slow process of stabilization and recovery

COMPUTER SKILLS REQUIRED

• Familiarity with working in Windows environment
• Ability to utilize Adaptive Budget Software, Excel, and other programs utilized by the Jewish Board as part of the budget process
• Ability and willingness to learn new systems and application software

VISUAL AND MANUAL DEXIERITY:

• Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
• Able to input data into relevant systems
• Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT / PHYSICAL EFFORT

• Ability to travel in the community to visit facilities and scattered-site apartments
• Ability to travel to Jewish Board HQ for meetings
• Willingness to attend occasional out of town trainings, symposiums, and conferences