Department Coordinator IV

University of Rochester; Town of Brighton (NY); On-site; Full time

Job summary

The University of Rochester is seeking a Department Coordinator IV to manage daily operations of the neurology practice. This role will involve scheduling, communication, and collaboration with clinical and administrative teams to ensure efficient workflow and excellent patient service. The ideal candidate will have an Associate's degree and relevant administrative experience.

Qualifications

• 3 years of progressively responsible experience in administrative support required.
• Ability to communicate effectively with all people is essential.
• Knowledge of office procedures and budget administration principles is preferred.

Responsibilities

• Oversees front-end operations, including patient scheduling and communication.
• Assists with administrative duties such as reporting and managing communications.
• Monitors patient satisfaction and identifies areas for improvement.

Skills

Proficiency with Microsoft Suite

Proficiency with virtual collaboration tools

Customer service

Event planning

Education

Associate's degree

Tools

FileMaker Pro

Adobe

Job description

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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

4901 Lac De Ville Blvd, Rochester, New York, United States of America, 14618

Opening

Worker Subtype:

Regular

Time Type

Full time

Scheduled Weekly Hours

40

Department

500167 SMH Neurology Clinical Overhea

Work Shift

UR - Day (United States of America)

Range

UR URG 106 H

Compensation Range

$21.36 - $29.90

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

GENERAL PURPOSE

The Department Coordinator plays a critical role in ensuring the smooth daily operations of the neurology practice. This position provides direct support to the Senior Practice Manager and oversees front-end operations including patient scheduling, communication, and coordination between clinical and administrative teams. The coordinator ensures efficient workflow, excellent patient service, and compliance with departmental policies.

Essential Functions

• Supports Senior Practice Manager, OAR and OAR Leads assisting in overseeing all front-end operations, including but not limited to, check-in, check out, inbasket work and all front-end patient related tasks.
• Supports Senior Practice Manager by assisting with administrative duties such as scheduling meetings, preparing reports, managing departmental communications, and coordinating staff activities.
• Supports Senior Practice Manager on adherence to URMC Ambulatory policies, coaching staff on changes in departmental policies, compliance regulations, and best practices, and communicates these updates in a timely fashion.
• Collaborates with the Senior Practice Manager to develop training materials, manuals, and workflow guides tailored to the neurology practice.
• Also provides ongoing training and daily support to front-end staff related to all front-end tasks.
• Monitors patient satisfaction and operational efficiency, identifying areas for improvement and implementing solutions in collaboration with the Senior Practice Manager.
• Serves as a point person for Building D to coordinate and schedule regular maintenance and repairs to ensure the facility is safe, clean, and operational.
  
  

Other Job Duties As Assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree REQUIRED
• 3 years of progressively responsible experience in administrative support REQUIRED
• or equivalent combination of education and experience REQUIRED
  
  

Knowledge, Skills And Abilities

• Proficiency with Microsoft Suite, FileMaker Pro, virtual collaboration tools (Zoom, Box), Adobe, etc. REQUIRED Office procedures, database entry principles, customer service and public relations principles, principles of math, mailing and distribution methods, training principles, leadership principles, intermediate to advanced budget administration principles, inventory and supply maintenance principles, event planning REQUIRED
• Ability to effectively communicate and interact, both verbally and in writing, with all people REQUIRED
• Intermediate knowledge of hardware and software functionality preferred
  
  

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Higher Education

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