Department Coordinator II - Military Connected Students

University of Louisville; Louisville (KY); On-site; USD 29,000 - 34,000; Full time

Job summary

The University of Louisville invites applications for the Department Coordinator II for Military-Connected Students at Belknap Campus, Louisville, KY. This full-time role serves as the institution's subject matter expert for military Tuition Assistance, State Tuition Assistance, and residency coding for military beneficiaries.

You will assist admissions, academic advising, and financial aid offices, educate students on benefits, manage installation access, and represent the university at events

Qualifications

• Undergraduate degree or equivalent experience in education benefits preferred.
• Experience with admissions, advising, or student services is advantageous.
• Strong communication, problem-solving, and data evaluation skills.

Responsibilities

• Execute TA and STA processing for all branches and state programs per regulations.
• Manage residency coding for reduced military tuition rates and update procedures.
• Connect potential military-connected students with Admissions, Advising, Bursar, Financial Aid, and Registrar.
• Educate students and faculty on military benefits and related processes.
• Coordinate installation access and represent the university at military events.

Skills

Communication skills

MS Office proficiency

Relationship building

Adaptability

Education

High School Diploma or GED

Undergraduate degree or equivalent experience

Job description

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R109332

Minimum Requirements:

High School Diploma/GED and a minimum of two (2) years of relevant experience or an equivalent combination of education and experience. Grade 2 (Hourly)

Position Description:

The Department Coordinator II for the Military-Connected Students serves as the institution's subject matter expert for military Tuition Assistance (TA) from all branches of the Armed Forces, State Tuition Assistance (STA) from the Kentucky National Guard, and residency coding actions for members eligible for the reduced military tuition rate. This position executes institutional processes and policies to ensure military TA and STA benefits are properly processed in accordance with changing military regulations and state/federal laws.

The Department Coordinator II for Military-Connected Students supports the initiatives of the Center for Military-Connected Students by assisting potential military-connected students with admissions questions, encouraging student recruitment, and educating students on military benefits such as TA.

This position facilitates military installation access by managing the access request process for all UofL Faculty and Staff.

The Department Coordinator for Military-Connected Students fills in for the Manager of Military Education representing the institution at education and career fairs, college nights, and senior installation and community leaders through attendance at events in the local community and on military installations (I.E., deployment events, veteran events, homecoming events, change of command events). This position also serves as backup to the Department of Veterans Affairs (VA) School Certifying Official.

Essential Duties and Responsibilities:

• Executes the institution's military Tuition Assistance (TA) processing program for all branches of the Armed Forces and the State Tuition Assistance (STA) program for the Kentucky National Guard in accordance with military regulation and state/federal laws
• Executes the institution's residency coding program for the reduced military tuition rate for all branches of the Armed Forces, establishing procedures to ensure an efficient and robust process, making necessary updates as needed
• Connects potential military-connected students with internal UofL stakeholders such as Office of Admissions, Academic Advising Office, Bursar's Office, Student Financial Aid, and Registrar's Office.
• Educates military-connected students and UofL faculty / staff on military benefits such as TA.
• Engages with servicemembers regarding TA and STA issues and engages with installation Education Offices around the nation, when necessary for individual TA issues.

Preferred Qualifications & Competencies:

• Undergraduate degree or equivalent experience assisting military with education benefits.
• Enrollment, Admissions, or Student Success Management experience (customer service experience suitable substitute)
• Veteran of service in the U.S. military, or service as a military spouse.
• Excellent written and verbal communication skills.
• Ability to translate between military and higher education civilian operations and actions.
• Microsoft Office Suite proficiency.
• Ability to learn and utilize new software, programs, and systems within higher education and military education benefit programs.
• Ability to evaluate data and other information with the ability to choose the best solution and make recommendations.
• Ability to anticipate and plan for problems before they arise.
• Ability to manage time effectively and to keep tasks appropriately prioritized.
• Ability to build effective, strong working relationships with employees.
• Ability to change directions as needed for the good of the department.

Target Compensation

$20.67 per hour to $24.77, compensation commensurate to candidate experience.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [e-mail] or by phone [phone].