Department Coordinator

D.H. Pace Company, Inc.; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO & holidays

Life insurance

Disability insurance

401(k) with match

HSA & FSA

Employee discounts

Job summary

DH Pace Company, Inc. in Tempe, AZ is seeking a Dispatch Coordinator to coordinate field technicians and ensure high customer satisfaction. The role involves scheduling, ticketing, billing support, and collaboration with estimating to prepare quotes. Strong communication and organizational skills are essential.

The position offers comprehensive benefits and a dynamic, team-oriented environment within a nationwide family-owned company.

Qualifications

• High School diploma or equivalent is required.
• Excellent communication skills and a focus on customer service are essential.
• Strong time management, organization, and multi-tasking abilities are needed.
• Experience with Microsoft Office Suite is preferred.
• Experience in the door industry is a plus.

Responsibilities

• Schedule technicians to customer job sites and collect/finalize job details for processing.
• Manage technicians' schedules to align with materials, billing, and ticket accuracy.
• Run and review department reports to meet customer expectations and commitments.
• Assist with billing paperwork and ensure billing requirements are met.
• Create and maintain service tickets to ensure service dates are met.
• Collaborate with estimating to provide service quotes when needed.
• Support field technicians with troubleshooting and problem solving.
• Provide accurate work orders and warehouse picking lists for inventory.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc., in Tempe, AZ, aspires to hire a seeking to hire aDispatch Coordinatorwho will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Primary job functions:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Qualifications:

• High School diploma or equivalent.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized, and have the ability to multi-task.
• Experience using Microsoft Office Suite (preferred)
• Experience in the door industry (preferred)
• Experience in a dispatch or other high volume administration field is a plus but not required.

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.