Department Coordinator

DH Pace Company, Inc.; Columbus (OH); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Life insurance

401(k) with employer match

HSA / FSA

Voluntary benefits

Employee discounts

Performance reviews

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in Columbus, OH. This role coordinates field technicians, ensures timely scheduling, and helps drive customer satisfaction through accurate service tickets and clear communication.

You will work with billing, estimating, and warehouse teams to streamline service delivery. Responsibilities include daily dispatch, processing job details, and supporting the billing process while maintaining professional interactions with customers.

Qualifications

• Experience with dispatch or high-volume administration is a plus.
• Excellent communication and customer service orientation.
• Strong time management and organizational skills.
• Professional representation of the company.

Responsibilities

• Schedule technicians for customer job sites and finalize job details for processing.
• Ensure COD payments are collected before job completion.
• Maintain technician schedules and align tickets with materials, billing, and voided tickets.
• Prepare and review department reports to meet customer expectations and commitments.
• Assist with billing paperwork and document requirements.
• Create and maintain service tickets and provide service dates.
• Collaborate with estimating team to provide service quotes when required.
• Assist field technicians with troubleshooting and problem solving.
• Provide accurate work orders and warehouse picking lists for inventory.

Skills

Microsoft Office

Dispatch experience

Customer service

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company is seeking to hire a Department Coordinator who will effectively coordinate field employees in Columbus, OH. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

The anticipated pay range for this position is below. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities

Pay Range: $21.50 USD - $31 USD

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.