Department Clerk

Highland District Hospital; Hillsboro (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Highland District Hospital in Hillsboro, OH is seeking a Radiology Clerk to greet patients, answer calls, log patients and schedule radiology exams. You will interact with the healthcare team, maintain professional appearance, and support the department's operations with timely file handling and supply orders.

The role emphasizes courteous communication, accurate charge checking, and participation in required training and department meetings to uphold safety and quality patient care.

Qualifications

• High school diploma or GED is required.
• Excellent phone manners and customer service experience preferred.
• Ability to organize files and schedule exams.

Responsibilities

• Works as Receptionist for the department and Imaging Center; answers calls, logs patients and schedules exams.
• Displays courteous phone manners.
• Maintains a positive behavior, attitude and interpersonal skills towards patients.
• Files patient reports in X-ray jackets; files jackets.
• Checks for accuracy of charges and sends to Business Office.
• Participates in continuing education offered and as required by license.
• Retrieves files from storage for next day’s work or as needed.
• Assists Technologists, transports patients if needed and may process images for Technologist if patient load is heavy.
• Orders supplies.
• Attends all mandatory hospital in-services and department meetings.
• Maintains a professional attitude and appearance at all times.

Skills

Reception duties

Phone etiquette

Interpersonal skills

Documentation

Education

High School Diploma or GED

Job description

Job Details: Job Location: Hillsboro, OH 45133, Job Shift: Any, Job Category: Health Care,

Position Summary

Radiology Clerk works under the Radiology Manager, Staff Technologist, and the Radiologist. The Clerk greets people, answers phone calls and completes proper paperwork for all radiology procedures. Effectively communicates and interacts with all members of the healthcare team including, but not limited to, patients, family, radiology staff, physicians, nurses, and other allied health personnel. Participates as part of the Radiology team in the overall operation of the department.

Population Served:

• ( ) Neonatal
• ( ) Infant
• ( ) Child
• ( ) Adolescent
• ( ) Adult
• ( ) Geriatric
• ( x ) All Ages

Position Accountabilities

• Works as a Receptionist for the department and Imaging Center; answers the telephone, logs patients and schedules exams.
• Displays courteous phone manners.
• Maintains a positive behavior, positive attitude and positive interpersonal skills towards patients.
• Files patient reports in the X-ray jackets; files jackets.
• Checks for accuracy of charges and sends to Business Office.
• Participates in continuing education offered and as required by license.
• Performs jobs tasks in a timely and efficient manner.
• Retrieves files from storage barn for next day’s work or as needed.
• Assists Technologists, transports patients if needed and may process images for Technologist if patient load is heavy.
• Orders supplies.
• Attends all mandatory hospital in-services and department meetings.
• Maintains a professional attitude and appearance at all times.
• Highland District Hospital is committed to serving our community by quality healthcare in an atmosphere of safety, compassion and excellence. It is the responsibility of all employees to interact with patients, visitors, and/or co-workers with compassion, dignity, and respect. Employees are to maintain positive behaviors, approaches and attitudes and commitment to interpersonal service. Each employee is to serve as a role model for the organization’s Customer Service initiative; A-I-D-E-T; Acknowledge – Introduce – Duration – Explanation – Thank-you; proactively promoting teamwork and a collaborative culture.
• Responsible for abiding by and adhering to all HDH Corporate Compliance Program initiative and standards.
• Responsible for compliance with HDH safety standards, policies and procedures.
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.

Qualifications: Education – Required:

• High school diploma or GED certificate.