Department Assistant - Case Management

Trinity Health; Hartford (CT); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Per Diem

Job summary

Saint Francis Hospital and Medical Center, a Trinity Health member, seeks a part-time Department Assistant for the Case Management Team. The role coordinates discharges, communicates with insurance, and arranges post-acute referrals via EPIC to ensure timely patient throughput.

Key duties include pulling inpatient reports, maintaining records, and collaborating with care coordinators to optimize discharge planning and transportation arrangements for post-acute care.

Qualifications

• Education: High School diploma or GED required; Associate's degree preferred.
• Medical terminology knowledge.
• Strong computer and data-entry skills.
• Excellent communication and professional demeanor.

Responsibilities

• Pull daily reports and census from EPIC on inpatient units.
• Maintain accurate documentation in departmental records.
• Collaborate with Inpatient Care Coordinators for anticipated discharges.
• Communicate with insurance for authorization/denial for SNF discharges.
• Assist with referrals via EPIC to home health agencies.
• Alert staff when patients are accepted to homecare or post-acute rehab; provide transport times.
• Coordinate transportation for patients returning home via Veyo and M7.

Skills

Communication

Medical terminology

Computer skills

Interpersonal skills

Telephone skills

Education

High School diploma or GED

Associate's degree preferred

Medical Assistant Certification a plus

Tools

EPIC

Job description

Employment Type: Part time Shift: Rotating Shift Description:

Saint Francis Hospital and Medical Center a member of Trinity Health of New England is looking for a Department Assistant to join our Case Management Team.

The Case Management Assistant performs administrative tasks and facilitates discharges, assigns post-acute providers, and delivers discharge and change of status paperwork to our patients by working collaboratively with the Inpatient Care Coordination team to include the RN Care Coordinator and the Social Worker for each respective unit. This position requires a person who is motivated, has a positive attitude, is self-directed, and displays a professional demeanor. Accuracy and attention to detail are necessary in this position.

What will you do

• Pull daily reports and census from EPIC on inpatient units.
• Maintains accurate and up-to-date documentation in the departmental records.
• Collaborates daily with the Inpatient Care Coordinators regarding anticipated discharges and attends multidisciplinary rounds on the inpatient units as needed.
• Assists Inpatient Care Coordinators in communicating with insurance companies via telephone and electronic portal access for authorization or denial request for patients discharging to a skilled nursing facility.
• Will assist with skilled nursing facility and home health agency referrals via EPIC communication as needed to assist with timely patient throughput.
• Alerts all appropriate staff members when patients have been accepted to homecare and post-acute rehab and provides transport times to staff if/when arranged.
• Works closely with Inpatient Care Coordinators to ensure the patient’s prompt return to the nursing home when the patient is medically stable.
• Coordinates and arranges transportation for patients returning home via Veyo and M7 transport services.

Minimum Qualifications

• Education: High School diploma or general equivalency diploma (GED) required. Associate's preferred
• Medical Assistant Certification a plus
• Previous Healthcare experience preferred
• Medical terminology, computer skills, excellent communication, interpersonal and telephone skills and a friendly and professional demeanor.
• Sensitivity to patients and families under stress of acute illness. Ability to follow the iCare customer service philosophy.
• Ability to ensure the confidentiality and integrity of protected health information
• Demonstrated ability to manage and prioritize multiple activities while working in a fast-paced environment
• Must be detail-oriented and have a high degree of organizational skills.
• Demonstrated ability to set priorities and demonstrate flexibility in own assignment and work schedule.
  

Highlights

• Competitive pay
• Mission-Driven Team Environment
• PER DIEM
  

Compensation and Benefits

At Trinity Health Of New England, we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.

Pay Range: $18.70 - $28.05 per hour

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes, if eligible:

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Facility Information

Saint Francis Hospitaliscommitted to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.