Depart Group Associate

Prime, Inc.; Springfield (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with company match

PTO & sick time

Dental & vision plans

On-site fitness center

On-site restaurant

On-site daycare

Job summary

Prime, Inc. in Springfield, MO is seeking a motivated administrator to verify freight details and support driver/customer communications. You will audit, coordinate via AS400 and Qualcomm systems, and manage multiple channels including phone and email.

Training programs and on-site benefits support your growth at Prime. This 4-on-4-off position emphasizes reliability and organization, with opportunities to advance within Prime's expansive logistics network.

Qualifications

• Customer service experience and strong communication skills.
• Able to multitask and stay organized in a fast-paced office.
• Typing speed of ~40 WPM with accuracy.

Responsibilities

• Verify freight details and audits.
• Interact with driver/customer relationships.
• Use AS400, Qualcomm, phone and email systems.
• Attend departmental training (Safety/Detention).
• Handle on-site office tasks during shift.

Skills

Customer service

Typing 40 WPM

Multitasking

Organizational skills

Education

Associate's Degree

Tools

AS400

Qualcomm

Phone system

Email / EDI

Job description

Overview

Get your foot in the door to kick off your career with one of Springfield's premier employers!

This opportunity features the following benefits:

• Great pay - get paid more the harder you work!
• Great health insurance benefits at reasonable rates
• On-site fitness club: weight training center, cardio lounge, aerobics & yoga classes, full basketball court, pickleball
• On-site salon, spa, and barbershop
• On-site restaurant
• On-site daycare center
• On-site doctor's office and chiropractor
• 401k retirement plans with up to 5% match from Prime Inc.
• PTO and sick time
• Dental & vision plans
• HSA benefits
• Accident, short-term disability, & life insurance options
• An innovative wellness program that pays you to be healthy
• Tuition reimbursement programs
• Unlimited growth potential - the size of Prime gives you opportunities!

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Responsibilities

Verify freight details by performing the following duties:

• Complete Live Loaded call audit process;
• Understand basic interactions of driver/customer relationship;
• Work with AS400, Qualcomm, multi-line phone, e-mail;
• Complete detention audit process;
• Attend key departmental training (ex. Safety/Floral/Detention).

Performs related work as required.

Schedule is 4-on-4-off, 10am-10pm.

Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 40 WPM. Multitasking and a flexible schedule required.

Experience, Education, and Training

An Associate's Degree from any University is preferred; or one to three years related office setting or customer service experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

Licensing/Certification

None required.