Dentrix Beta Program Analyst

Henry Schein One; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

A leading healthcare technology firm based in the United States is seeking a Beta Analyst to own the beta lifecycle and drive customer engagement. The ideal candidate will have over 5 years of experience in product operations and customer programs. You will collaborate closely with Product and Engineering teams while ensuring high-quality, customer-informed software releases. The position offers a salary range of $75,000 - $110,000 and extensive benefits.

Benefits

Competitive compensation

Medical, Dental, and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Educational Benefits

Volunteer Opportunities

Qualifications

• 5+ years of experience in product operations or customer programs.
• Good understanding of SDLC and industry practices.
• Ability to multi-task and resolve complex issues.
• Experience leading beta programs and customer-facing initiatives.

Responsibilities

• Own the beta lifecycle: Plan and execute beta programs.
• Drive customer engagement: Recruit beta testers and build trust.
• Monitor telemetry and customer input to detect early issues.
• Define release readiness with clear criteria.
• Advocate for the customer and prioritize feedback.
• Deliver actionable insights to improve beta processes.

Skills

Product operations experience

Customer programs

Excellent organizational skills

Problem-solving

Decision-making

Clear communication

Stakeholder management

Education

Bachelor's Degree in a related field

Tools

Feedback collection tools

Telemetry tools

Release tracking tools

Job description

We are the Global Leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one.

When TECHNOLOGY connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

The Beta Analyst will lead the Dentrix beta program end-to-end. This role is critical to ensuring high-quality, low-risk software releases by driving structured, customer-informed, and data-driven decisions. You’ll be the connective tissue between Product, Engineering, and our customers – owning the beta lifecycle, surfacing insights, and halting rollouts when needed.

What You Will Do

• Own the beta lifecycle: Plan, execute, and continuously improve Dentrix beta programs across customer segments.
• Drive Customer Engagement: Recruit and maintain an active pool of beta testers. Facilitate weekly calls, gather feedback, and build trust.
• Monitor and escalate: Track telemetry and customer input to detect issues early. Escalate blockers and pause rollouts when necessary.
• Define release readiness: Collaborate with Product to establish clear, measurable criteria for go and no-go decisions.
• Advocate for the customer: Ensure feedback is heard, prioritized, and acted on. Represent the customer voice in every release conversation.
• Report and improve: Deliver actionable insights to Product and Engineering. Drive continuous improvement in beta processes and tooling.

Travel/Physical Demands

• Travel typically less than 10%.
• Office environment with no special physical demands required.

Qualifications

What You Will Have

• 5+ years of progressively responsible experience in product operations, customer programs, or related roles within software development or support.
• Good understanding of industry practices and the SDLC, especially on-premises.
• Proficient with tools for systems, feedback collection, telemetry, and release tracking.
• Excellent organizational, problem-solving, and decision-making skills.
• Ability to multi-task and resolve complex issues.
• Clear and effective communicator with excellent interpersonal and conflict resolution abilities.
• Skilled in stakeholder management, escalation handling, and cross-functional collaboration with Product, Engineering, and Support.
• Experience leading beta programs and customer-facing product initiatives.
• Ability to translate customer feedback and telemetry into actionable insights.
• Passionate about improving customer experience and product quality.

Nice to Haves

• Bachelor’s Degree in a related field.
• Dentrix product knowledge a plus.

The posted range for this position is $75,000 - $110,000.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.