Service Manager II - Augusta, ME

BIOVECTRA; Town of Texas, Denton (WI, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front End Receptionist to join their dedicated team. In this pivotal role, you will be the welcoming face for patients, ensuring a smooth check-in process and managing essential communications between patients and healthcare providers. Your ability to coordinate schedules, maintain patient confidentiality, and handle administrative tasks will be key to providing exceptional service. This role offers the opportunity to work in a supportive environment that values teamwork and patient care, making a meaningful impact in the healthcare community. If you are passionate about helping others and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• 2+ years of experience in a healthcare or medical billing office required.
• Understanding of medical terminology and insurance verification.

Responsibilities

• Greet patients and manage scheduling and communication.
• Maintain patient charts and handle physician correspondence.
• Ensure compliance with HIPAA regulations and maintain confidentiality.

Skills

Medical Terminology

Communication Skills

Patient Scheduling

HIPAA Compliance

Spanish Speaking

Education

High School Diploma

Medical Assistant Certification

Tools

MS Word

MS Excel

MS Outlook

Job description

Denton - Medical Assistants - Front End Receptionist

Thursday, February 13, 2025

Panoramic Health

Come Join our team!!

The Receptionist, Front End position involves greeting patients and family members with a positive attitude. Screen patients for infection, fever, NPO status, insurance status, and verify transportation post procedure at check-in. Ability to coordinate patient scheduling and communication of activities with dialysis units and family members. The Front Office Receptionist maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, and directs delivery to the building.

Responsibilities include:

• Establish and review Center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate).
• Ensure timely interventional encounters are scheduled for patients in the appropriate venue.
• Open the access center on a daily basis.
• Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned.
• Answer and route incoming telephone calls appropriately.
• Monitor, maintain, and order office supplies and equipment.
• Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician.
• Ensure referral and medical record information is available prior to patient admission.
• Schedule dialysis treatments for patients and transportation if needed.
• Maintain patient confidentiality; know and adhere to all HIPAA regulations.
• Other duties and responsibilities as assigned including but not limited to:
  • Work overtime as needed.
  • Work in other centers as needed.
  • Attend team meetings, phone conferences, and training as needed.
  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures.
  • Know, understand, and comply with all Center policies and procedures.
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:

• High school diploma or equivalent required.
• MA certification preferred.
• Minimum of 2 years’ experience in a healthcare or medical billing office required demonstrating:
  • Understanding of medical terminology.
  • Experience verifying insurance with Medicare, Medicaid, and commercial payers.
  • Experience in obtaining pre-authorizations and/or referrals from insurance carriers.
• Intermediate computer skills and proficiency in MS Word, Excel, and Outlook.
• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• Spanish speaking strongly preferred.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.