Dental Treatment Plan Coordinator- Full Time

Western North Carolina Community Health Services; Asheville, Town of Hempstead (NC, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Dental Treatment Coordinator to enhance patient experiences in a supportive and team-oriented environment. This role involves managing treatment plans, scheduling, and financial arrangements, ensuring patients are well-informed and prepared for their next visits. Ideal candidates will bring at least two years of dental experience and strong interpersonal skills, thriving in a diverse healthcare setting. Join a forward-thinking organization that values integrity and offers competitive benefits, including health plans, PTO, and opportunities for career growth. If you're passionate about public health dentistry, this is the perfect opportunity for you.

Benefits

Competitive health plans

Floating Holidays

Paid Holidays

PTO accrued

Employee Assistance Network

403b Retirement Savings with Match

Employer Paid Short/Long Term Disability Insurance

Life Insurance

Student Loan Forgiveness

Qualifications

• Minimum two years of dental clinical or administrative experience.
• Ability to work effectively with diverse healthcare professionals.

Responsibilities

• Prepare and present treatment plans and financial estimates to patients.
• Schedule patient appointments and manage doctor schedules.
• Assist patients with financial arrangements and pre-authorizations.

Skills

Administrative duties in a dental clinical setting

Interpersonal skills

Confidentiality

Writing skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Some college preferred

Tools

Epic Electronic Health Records (EHR)

Job description

Location: Minnie Jones Health Center

257 Biltmore Avenue

Job Id:613

# of Openings:1

DENTAL TREATMENT COORDINATOR- Full Time

Are you passionate about public health Dentistry?

Western North Carolina Community Health Services (WNCCHS) provides patient-centered, team-based primary care to residents of Western North Carolina. We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need. We are looking for a full-time Dental Treatment Coordinator to join our growing team.

The ideal candidate will have dental treatment experience. Bilingual in Spanish, Russian and/or Ukrainian highly preferred, but not required. Clinic hours are Monday – Friday, 8 am to 6 pm. The Dental Treatment Coordinator would work five days a week from 8 am to 4:30 pm or 8 am to 5 pm depending on length of their lunch break.

The Dental Treatment Coordinator’s primary responsibility is to facilitate the patient’s office experience and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan and insurance benefits, assisting with financial arrangements, and coordination of appointments. The Dental Treatment Coordinator will also be cross trained to work at the front desk for additional shift coverage.

RESPONSIBILITIES

• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
• Schedule patient treatment appointments, reschedule patients that miss their appointment, and call patients that have not completed treatment.
• Manage Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Assist patients with financial arrangements.
• Provide patients with written Good Faith Estimates for treatment costs.
• Complete pre-authorization.
• Effectively communicate and develop a strong working relationship with other members of the dental team and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to the WNCCHS policies, mission, vision, and values.
• Other duties may be assigned.

QUALIFICATIONS

• Experience providing administrative duties in a dental clinical setting
• Integrity and excellent business interpersonal skills
• Ability to maintain strict confidentiality
• Excellent writing skills and oral communication
• Ability to work and communicate effectively with a diverse group of healthcare professionals, business professionals, and patients with various socio-economic backgrounds and barriers.
• Ability to plan and prioritize to complete tasks with attention to detail
• Ability to multitask and work well under pressure

Experience: Minimum two years of dental clinical or administrative experience, or healthcare insurance/coding experience.

Education and Training: Highschool diploma or equivalent. Some college preferred.

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Two (2) Floating Holidays
• Ten (10) Paid Holidays
• PTO accrued (156 hours 1st year)
• Employee Assistance Network
• Full-time- Monday through Friday
• 403b Retirement Savings with Match
• Employer Paid Short/Long Term Disability Insurance and Life Insurance
• HRSA and Public Non-Profit Student Loan Forgiveness

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Continued Medical Education (CME) & Continuing Education (CEU)
• Epic Electronic Health Records (EHR)

Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Western North Carolina Community Health Services