Dental Treatment Concierge

GPS Dental; Spokane Valley (WA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

PTO

Medical insurance

Dental insurance

401(k)

Job summary

GPS Dental in Spokane Valley is seeking a Treatment Coordinator to serve as the main liaison between patients and the clinical team, guiding patients from diagnosis through treatment completion. You will present treatment plans, discuss financial options, and coordinate scheduling, while maintaining HIPAA-compliant records.

The role emphasizes strong communication, organization, and a patient-focused approach, with a competitive hourly rate and full-time schedule.

Qualifications

• High school diploma or equivalent required.
• Dental office experience preferred.
• Experience presenting treatment plans and discussing financial arrangements preferred.
• Knowledge of dental terminology, procedures, and insurance benefits.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency with dental practice management software.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Build strong relationships with patients and provide exceptional customer service.
• Clearly explain treatment recommendations, procedures, and next steps in a patient-friendly manner.
• Address patient questions and concerns regarding treatment plans.
• Support patients in making informed decisions about their oral health care.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Review and present treatment plans prescribed by the dentist.
• Explain treatment sequencing, timelines, and anticipated outcomes.
• Educate patients on the benefits of recommended treatment and the risks of delaying care.
• Track and follow up on unscheduled treatment to increase case acceptance.
• Maintain accurate records of treatment discussions and patient decisions.
• Verify insurance benefits and estimate patient financial responsibility.
• Explain insurance coverage, limitations, and out-of-pocket expenses.
• Present payment options and financing solutions.
• Collect deposits and payments according to office policies.
• Coordinate with insurance companies to resolve benefit or claim questions when necessary.
• Schedule treatment appointments efficiently based on provider availability and treatment needs.
• Coordinate appointments that require multiple visits or specialists.
• Manage treatment follow-up communications and patient recalls.
• Ensure patient records and documentation are complete and accurate.
• Assist with front office responsibilities as needed.
• Work closely with dentists, hygienists, assistants, and administrative staff to ensure continuity of care.
• Participate in team meetings and contribute to practice goals.
• Support practice initiatives related to patient satisfaction, production, and retention.

Skills

Communication skills

Interpersonal skills

Organization

multitasking

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

GPS Dental in Spokane Valley is seeking a Treatment Coordinator to serve as the main liaison between patients and the clinical team, guiding patients from diagnosis through treatment completion. You will present treatment plans, discuss financial options, and coordinate scheduling, while maintaining HIPAA-compliant records.

The role emphasizes strong communication, organization, and a patient-focused approach, with a competitive hourly rate and full-time schedule.