Dental Services Representative (Vietnamese)

Ahschc; San Leandro (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid holidays

Vacation days

401(k) with employer match

FSA/Dependent Care

Commuter benefits

Long-Term Disability

Job summary

Asian Health Services is seeking a Front Desk/Receptionist to be the patient’s first contact by phone or in person. You will greet, register, schedule appointments, and verify eligibility, using Dentrix and our manual systems.

Requirements include a high school diploma, at least two years of dental front desk experience (insurance verification and pre-authorization), bilingual English and Vietnamese, and a willingness to learn.

Qualifications

• Must have high school diploma.
• Two years of dental front desk experience with insurance verification and pre-authorization.
• Bilingual in English and Vietnamese.

Responsibilities

• Assemble and confirm patient schedule; make appointment reminder calls.
• Greet and register patients, answer phones, screen calls, and take messages.
• Use Dentrix and manual systems to update patient records for billing and scheduling.
• Prepare patient records and verify eligibility with Member Services.
• Undertake pre-authorization of treatment procedures with insurance or payors.
• Provide estimates of treatment clearly to patients.
• Provide out-of-clinic referrals and follow-ups.
• Perform patient billing tasks and posting payments; reconcile accounts; transmit claims.
• Receive payments and maintain secure bookkeeping at the front desk.
• Process mail and inter-office communications; handle fax and copying.
• Support staff and provide language interpretation as needed.
• Promote trust and confidentiality in patient interactions.
• Attend staff and department meetings; participate in quality improvement initiatives.

Education

High school diploma

Tools

Dentrix

Job description

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Location: Asian Health Services - Dental, Wellness, And Teaching Health Center

Job Summary

Under the general supervision of the Dental Supervisor RDA-Clinic Coordinator and the Dental Operation Manager is the patient’s initial contact by phone or in person.

• Assembling and confirming patient schedule, make appointment reminder calls.
• Perform clinic reception duties: greet and register patients, answer phones, screen calls, and take messages.
• Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping, billing, and scheduling appointments.
• Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization.
• Undertakes all pre-authorization of treatment procedures with insurance or payors.
• Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
• With appropriate instruction, provide out-of-clinic referrals and follow-ups.
• Perform patient billing tasks that include timely electronic and manual processing of billable services, posting payments, reconciling or adjusting patient accounts, and transmissions of claims to insurances and third-party payors, etc.
• Responsible to receive payments and accurate and secure bookkeeping duties at the front desk. Ensure safekeeping and timely submission of cash collection to the Fiscal department.
• Perform administrative and clerical services like processing incoming/outgoing mail and inter-office communications and notices, fax and copying.
• Provide other support or assistance to other staff as requested, when appropriate, and if time allows, such as language interpretation, etc.
• Foster an environment that promotes trust and cooperation among patients and staff.
• Implement and enforce clinic policies and procedures, including maintenance of patient confidentiality.
• Attend staff, department, and AHS general membership meetings.
• Assist in agency advocacy and outreach activities, serve on ad hoc committees, and attend AHS organizational events, as requested and when duties allow.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.
• Must show proof of high school diploma
• Must be prepared to demonstrate these skills
• Must show a strong willingness to learn and be trained in the requirements of a dental clinic work environment
• Bilingual in English and Vietnamese
• Minimum of two years of work experience in dental office front desk duties that include insurance eligibility verification, treatment pre-authorization, and patient billing.
• Some training in dental or medical terminology, preferably some formal training in dental assisting.

Benefits That Support You

We're committed to supporting our team's well-being. Our comprehensive benefits package includes:

Health & Wellness

• 100% employer-paid Medical, Dental & Vision coverage
• Acupuncture & Chiropractic coverage

Time Off

• 12 vacation days
• 12 sick days
• 12 paid holidays + 3 floating holidays (additional flexible days you can use anytime)

Financial & Retirement

• 403(b) with 3% employer contribution + up to 2% match
• Flexible Spending Account (FSA) & Dependent Care Assistance

Additional Support

• Commuter benefits
• Long-Term Disability Insurance