Dental Receptionist

Great-Lakes-Bay-Health-Centers; Bay City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Great-Lakes-Bay-Health-Centers in Michigan is seeking a patient services specialist for our front desk to support busy dental and medical offices. You will answer phones, schedule appointments, register patients, verify insurance, and handle payments and daily receipts. Strong communication, math accuracy, confidentiality, and a courteous telephone manner are essential.

Bilingual preferred. Flexible, varied hours with travel to GLBHC sites as needed, and prior experience in a medical/dental

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Six months minimum medical/dental office or customer service experience.
• One to two years dental office experience preferred.
• Strong communication, math, confidentiality, and bilingual skills.

Responsibilities

• Answer telephones, schedule appointments, and handle billing inquiries.
• Greet patients, collect demographics, update registrations, and prepare encounter worksheets.
• Obtain financial information, determine income, verify insurance, and manage cash drawer.
• Assist patients, discuss treatment plans with staff, and arrange interpreter services as needed.
• Use computer software, scan documents, manage patient records, and send no-show letters.

Skills

Communication

Math skills

Organization

Typing

Computer skills

Calculator

Filing

Telephone etiquette

Confidentiality

Bilingual

Education

High school diploma or equivalent

Associate degree in health related field preferred

Experience accepted in lieu of degree

Job description

New Bayside
102 E Main St.
Bay City, MI 48708, USA

Description

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Answers telephones; including scheduling of patient appointments, account billing inquiries, and detailed dental communication notes. Prepares for future appointments (i.e. prints daily schedules, confirms appointments, and fills cancellation appointments as schedule permits).
• Greets incoming patients and visitors. Marks the schedule appropriately, obtains significant demographic information from pertinent forms, and electronically updates patient registration information. Has registration updated and encounter worksheet prepared to maintain an efficient workflow.
• Responsible for acquiring patient financial information and collecting payment. Accurately completes income determination. Verifies insurance eligibility. Accountable for cash drawer and daily deposit accuracy.
• Assists outgoing patients, schedules appointments, and completes appointment cards. Thoroughly reviews treatment plans with the dental support staff and makes financial arrangements accordingly. Establishes interpreter services as needed.
• Utilizes computer software programs. Scans documents into appropriate patient record. Electronically inputs, prints, and mails no-show letters to patients according to the Dental No-Show Policy. Generates patient portal pin numbers.

MARGINAL JOB DUTIES

• Performs other duties as assigned.

JOB SPECIFICATIONS

• Education: High school diploma or equivalent required. Associate degree in health related field preferred. Pertinent experience may be accepted in lieu of degree.
• Licensure: N/A
• Experience: Minimum of six months of previous experience in a medical/dental office or customer service position required. One to two years of experience in a dental office setting preferred.
• Skills: Excellent communication and math skills. Organized and detailed. Efficient typing, computer, calculator, and filing skills. Courteous telephone etiquette. Protects patients’ rights by maintaining confidentiality of personal and financial information. Bilingual preferred.
• Interpersonal skills: Ability to communicate effectively with, and relate to, a diverse population in a professional and courteous manner including patients and coworkers. Flexible and able to function as a team member. Good verbal and written skills.
• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.
• Hours of Work: Full-time/part-time; flexible and varied. Extended hours may be required.
• Travel: Additional travel may be required to various GLBHC sites. Reimbursement consistent with GLBHC policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,sexual orientation,gender identity, or national origin.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.