Dental Patient Services Manager

Family Healthcare Center; Fargo (ND); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid time off

HSA contributions

Employee discounts

Job summary

Family HealthCare is seeking a Dental Patient Services Manager to lead the Patient Services team and ensure an exceptional patient experience. You will oversee daily operations, coach staff, and coordinate with dental leadership to improve workflows and service delivery.

The ideal candidate will exhibit strong communication, adaptability, and a commitment to a positive, team‑oriented work environment while ensuring quality patient care.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous management experience in a healthcare setting is preferred.
• Knowledge of dental workflows and patient services is a plus.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Provide leadership and supervision for the Dental Patient Services team.
• Oversee daily operations to ensure a smooth patient experience.
• Coach, develop, and onboard staff; support training and workflow improvements.
• Collaborate with dental leadership to address service needs and maintain professionalism.

Skills

Leadership

Staff coaching

Communication

Customer service

Healthcare knowledge

Education

High school diploma

College degree preferred

Tools

EHR systems

Job description

Join the Family HealthCare Team!

Working at Family HealthCare is an exciting and rewarding experience! We are looking for a motivated and experienced Dental Patient Services Manager to join our team.

At Family HealthCare, our employees play an important role in creating an exceptional experience for every patient we serve. We are an equal opportunity employer and offer competitive salaries and a comprehensive benefits package, including health, dental, vision, 401(k) company match, and more.

Summary

The Dental Patient Services Manager provides leadership and supervision for the Dental Patient Services team to ensure efficient daily operations and an exceptional patient experience. This position serves as an advocate for the department, Family HealthCare, and the patients we serve.

The Dental Patient Services Manager is responsible for leading, coaching, and developing staff while overseeing department orientation, training, and ongoing skill development. This position works closely with dental leadership and team members to support effective workflows, address patient service needs, and ensure the department operates efficiently and professionally.

A successful candidate will be a strong and approachable leader who demonstrates excellent communication, interpersonal, and organizational skills. The ideal individual will be adaptable, solution-oriented, and committed to maintaining a positive work environment while promoting teamwork, accountability, and exceptional service.

Qualifications

• High school diploma or equivalent required; college degree preferred

• Previous management or supervisory experience preferred

• Healthcare knowledge and experience preferred

• Dental knowledge and experience preferred

• Strong communication, interpersonal, and organizational skills

• Demonstrated ability to lead, coach, and develop employees

• Ability to manage multiple priorities and adapt to changing needs

• Commitment to providing an excellent patient experience and fostering a positive, team-oriented work environment

Benefits Overview

• medical, dental, and vision coverage
• employer HSA contributions
• a 401(k) plan with up to a 4% employer match
• paid time off
• paid and floating holidays
• employer-paid life and AD&D insurance
• disability coverage
• an Employee Assistance Program
• additional wellness and employee discount programs

Eligibility may vary based on employment status.