Dental Patient Service Representative - OOD

Open Door Family Medical Centers, Inc; Village of Ossining (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k)

Paid time off

Wellness facilities

Educational assistance

Job summary

Open Door Family Medical Centers, Inc. in Ossining, NY is seeking a Dental Patient Service Representative to assist in providing dental services.

The role involves collecting patient information, processing co-pays, and scheduling appointments while ensuring smooth patient flow and high-quality service. The ideal candidate will be bilingual (English/Spanish), possess strong customer service skills, and maintain patient confidentiality in a fast-paced environment.

Qualifications

• Bilingual (English/Spanish) required.
• Superior customer service skills.
• Excellent verbal and written communication.

Responsibilities

• Collect information from patients, including insurance information and co-pay amounts.
• Notify providers of patient arrival and manage patient flow.
• Respond to inquiries from patients, prospective patients, and visitors courteously.
• Provide patients with forms and copies of office policies and required documents.
• Schedule appointments for new and recurring patients based on provider availability.
• Process payments from patients, including uninsured patients.
• Check and verify patient insurance eligibility; call patients to remind about upcoming appointments.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

eCW

Job description

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org.Open Door is currently seeking Dental Patient Service Representative for its Ossining, NY location to assist in the provision of dental services.Major Duties: Collect information from patients, including insurance information, money for copays and contact information to put into eCW, facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff, Responds to inquiries by patients, prospective patients, and visitors in a courteous manner, Provide patients with forms as well as copies of our office policies and legally required documents, Schedule appointments for new and recurring patients based on provider availability, Process payments from patients for uninsured patients, Check and verify patient insurance eligibility, Call patients to remind them of upcoming appointments.Requirements:High School Diploma or equivalent.Bilingual (English/Spanish) requiredSuperior customer service skills and experienceFlexible and solutions drivenResponsive and comfortable working in the fast paced high accountability environment with different types of providers.Passionate about providing high quality care to low-income, under-served residents and those lacking access to health care.Maintain patient confidentiality at all timesEngage in learning and continuous quality improvementOutstanding verbal and written communications, with a culturally diverse patient and staff populationThere are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on patient care.At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements.Qualified candidates will be contacted by phone and/or email.Open Door is an Equal Opportunity Employer