Dental Patient Experience Coordinator

Sonrava Health; Chino (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking a Patient Care Coordinator in California to greet patients, coordinate treatment services, and foster lasting relationships.

You will be the friendly liaison between patients and the office, guiding them through schedules, treatments, and financial considerations. The role emphasizes exceptional communication, customer service, and a sales mindset to introduce patients to recommended services and payment options.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service or sales experience, preferably in healthcare.
• Excellent communication skills to interact with patients, staff, and third-party stakeholders.

Responsibilities

• Greet and welcome patients in a timely, professional, and engaging manner.
• Maintain a productive daily schedule and schedule future appointments with patients and dental staff.
• Provide patient consultations and communicate information about treatments, costs, insurance coverage, and payment options.
• Contact patients to follow up on visits and build lasting patient relations.
• Ensure compliance with health, privacy, and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Customer service

Communication skills

Sales experience

Education

High school diploma or equivalent

Tools

Denticon/Dentrix

Job description

Western Dental Services, Inc. is seeking a Patient Care Coordinator in California to greet patients, coordinate treatment services, and foster lasting relationships.

You will be the friendly liaison between patients and the office, guiding them through schedules, treatments, and financial considerations. The role emphasizes exceptional communication, customer service, and a sales mindset to introduce patients to recommended services and payment options.