Dental Office Manager

West Coast Dental Services; Los Angeles (CA); On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Sick pay

Holiday pay

Medical coverage

Vision coverage

Dental benefits for employees and deps

Life insurance

Disability insurance

401k plan

Job summary

West Coast Dental Services in Canada seeks a Dental Office Business Manager to lead and optimize daily operations across multiple offices. The role emphasizes driving patient satisfaction, optimizing staffing, and ensuring compliance with healthcare regulations.

The candidate should exhibit strong leadership, analytical abilities, and excellent communication. A Bachelor’s degree is preferred, with opportunities for professional growth within a collaborative dental network.

Qualifications

• Leadership abilities to guide dental teams and operations.
• Strong analytical skills to assess performance, finances, and staffing.
• Excellent communication, both verbal and written, with patients and staff.

Responsibilities

• Coach, mentor, and oversee front and back-office dental staff to ensure excellent patient experiences and compliance.
• Collaborate with Regional Management, Call Center, Marketing, HR, Recruiting, and other departments to analyze performance and ensure optimal staffing and patient flow.
• Schedule staff, patients, and doctors effectively to maximize productivity.
• Interview, hire, and train dental staff.
• Oversee OSHA, HIPAA, and HR policy compliance.
• Collaborate with dentists, hygienists, and support staff to promote clinical and administrative excellence.

Skills

Leadership

Analytical abilities

Communication

Team player

Career growth

People skills

Passion for helping

Education

Bachelor’s Degree

Job description

Join Our Team at West Coast Dental!

Are you a dynamic leader with a passion for the dental industry? West Coast Dental is seeking a talented and motivated Dental Office Business Manager to join our team and help us deliver exceptional patient care.

Join Our Team at West Coast Dental!

Are you a dynamic leader with a passion for the dental industry? West Coast Dental is seeking a talented and motivated Dental Office Business Manager to join our team and help us deliver exceptional patient care.

Why Work With Us?

• Competitive Compensation: Enjoy a top-tier base salary plus performance bonuses.
• Diverse Patient Base: Serve a wide range of dental patients with various payor types.
• Comprehensive Dental Services: General, specialty, and orthodontic care in all offices.
• Commitment to Quality: Be part of an established dental organization focused on quality and patient experience.
• Professional Growth: Access opportunities for training, development, and mentorship in the dental field.
• Supportive Teams: Work with excellent clinical and administrative dental teams in every office.
• Collaborative Environment: Engage in a team approach to providing exceptional dental patient experiences.
• Modern Facilities: Utilize state-of-the-art dental practice management systems, instruments, and equipment.

What We Seek In a Dental Office Business Manager

• Leadership Skills: Ability to lead and manage dental teams effectively.
• Analytical Abilities: Strong skills in analyzing operational, performance, and financial metrics in a dental setting.
• Passion for Helping: A genuine desire to assist patients and staff.
• Personable Nature: Outgoing, cheerful, and approachable demeanor.
• Communication Skills: Excellent verbal and written communication abilities.
• Team Player: Commitment to being part of a high-quality dental team focused on patient satisfaction.
• Career Growth: Eagerness to learn, grow, and advance professionally in the dental industry.

Qualifications (Dental Experience Preferred, Not Required)

• Computer Proficiency: Strong computer skills.
• Motivation: Desire for career advancement in the dental field.
• Professionalism: Interest in being part of a professional dental team.
• Analytical and People Skills: Strong analytical abilities and interpersonal skills.
• Leadership: Ability to lead and manage dental teams.
• Collaborative Spirit: Personable and cheerful demeanor.
• Communication: Strong interpersonal, oral, and written communication skills.
• Judgment: Ability to make sound decisions.
• Independence: Ability to work independently and manage multiple projects.
• Education: Bachelor’s Degree required.
• Experience: Dental experience preferred but not required.

Responsibilities

• Team Management: Coach, mentor, and oversee front and back-office dental staff to ensure excellent patient experiences and compliance.
• Collaboration: Work with Regional Management, Call Center, Marketing, HR, Recruiting, and other departments to analyze performance and ensure optimal staffing and patient flow.
• Scheduling: Manage staff, patient, and doctor schedules.
• Hiring and Training: Interview, hire, and train dental staff.
• Compliance: Oversee compliance with OSHA, HIPAA, Code of Safe Practices, and HR policies.
• Leadership: Collaborate with dentists, hygienists, and support staff to promote clinical and administrative excellence.

Support Provided

• Modern Offices: Beautiful, state-of-the-art dental facilities with modern systems and equipment.
• Back-office Support: Full support from Specialty Managers, Assistants, Floor Supervisors, RDAs, DAs, X-Ray Techs, and Sterilization Clerks.
• Quality Supplies: Reliable, high-quality dental supplies from reputable companies.
• Compliance: Regulatory and facility compliance.
• Patient Flow: Steady flow of dental patients from all payor types.

Opportunities for All

• Experienced Candidates: Join our family and culture, and grow operationally to reach your full potential in the dental industry.
• New Candidates: Receive training, coaching, and guidance from experienced Regional Managers, Office Managers, and Training Department leadership. Benefit from training programs, regular reviews, one-on-one coaching, and other resources to help you succeed.

About Us

For over 30 years, West Coast Dental has been committed to providing high-quality general and specialty dental and orthodontic care, ensuring a great patient experience. With over 48 offices in greater Los Angeles, Orange County, the Inland Empire, and Northern San Diego, we offer comprehensive dental care to a diverse patient base, including private, PPO, Medi-Cal, and HMO patients. We are expanding and expect significant growth and opportunities for our employees and partners.

Benefits

• Paid Time Off
• Sick Pay
• Holiday Pay
• Medical Coverage
• Supplemental Vision Coverage
• Comprehensive Dental Benefits for Employees and Dependents
• Voluntary Supplemental Insurance (Life, Disability, Critical Illness, Accident)
• 401k Plan Participation