Dental Office Manager

Kokua Smiles; Honolulu (HI); On-site; USD 70,000 - 100,000; Full time

Job summary

Kokua Smiles in Honolulu seeks an experienced Dental Office Manager to oversee daily operations, drive patient-centered care, and lead the administrative team across four Oʻahu locations. You will ensure efficient scheduling, accurate records, and compliance with HIPAA and healthcare regulatory requirements.

You will manage billing, insurance verification, collections, and accounts receivable while collaborating with doctors and clinical staff to optimize office performance and patient

Qualifications

• Strong knowledge of dental office operations and workflows.
• Experience with insurance processes, billing, and accounts receivable.
• Ability to supervise and develop administrative team members.
• Understanding of HIPAA requirements and patient confidentiality.
• Proficiency with dental practice management software; Open Dental experience is preferred.

Responsibilities

• Oversee daily operations and workflow of the dental office.
• Lead, train, and support administrative team members.
• Manage patient scheduling, confirmations, and records.
• Monitor accounts receivable, collections, insurance verification, and financial processes.
• Maintain accurate patient records while protecting confidentiality per HIPAA.
• Foster clear communication among doctors, clinical staff, and admin team.
• Develop and implement office procedures to improve efficiency and patient satisfaction.
• Monitor practice performance and help the team meet operational goals.
• Address patient questions or concerns professionally and promptly.
• Ensure office policies and healthcare regulations are followed.

Skills

Dental office operations

Insurance processes

Billing & AR

HIPAA compliance

Staff supervision

Tools

OpenDental

Job description

About Kokua Smiles and Rising Tide Dental Partners

Kokua Smiles is a locally focused dental organization serving communities across Oʻahu through four convenient locations: Dental Care of Pearlridge, Honolulu Dental Care, Waiʻalae Dental Care, and Kāneʻohe Family Dental Care. Our teams are committed to providing compassionate, high-quality dental care while creating welcoming experiences for every patient who walks through our doors.

As part of Rising Tide Dental Partners, Kokua Smiles benefits from the resources, operational support, and professional development opportunities of a growing multi-practice dental organization while maintaining the community-centered culture and individualized care of its local offices.

We believe exceptional patient care begins with an exceptional team. That is why we invest in mentorship, continued education, leadership development, and meaningful opportunities for growth. Whether someone is beginning a career in dentistry or bringing years of experience to our organization, our goal is to provide a supportive environment where team members can build lasting careers, strengthen their skills, and make a positive difference in the communities we serve.

We are seeking an experienced Dental Office Manager to oversee the daily operations of our Honolulu dental practice. The ideal candidate will have previous dental office management experience, strong leadership skills, and a thorough understanding of dental practice operations.

The Dental Office Manager will be responsible for supporting an efficient, patient-focused environment while ensuring the practice meets its operational, financial, and compliance goals.

Responsibilities

• Oversee the daily operations and workflow of the dental office
• Lead, train, and support administrative team members
• Manage patient scheduling, appointment confirmations, and records
• Monitor accounts receivable, collections, insurance verification, and other financial processes
• Maintain accurate patient records and protect confidential information in accordance with HIPAA requirements
• Promote clear communication and collaboration among doctors, clinical staff, and administrative team members
• Develop and implement office procedures that improve efficiency and patient satisfaction
• Monitor practice performance and help the team achieve operational goals
• Address patient questions or concerns professionally and promptly
• Ensure office policies and applicable healthcare regulations are followed

Required Qualifications

• Strong knowledge of dental office operations, insurance processes, billing, collections, and accounts receivable
• Experience supervising and developing team members
• Excellent organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Understanding of HIPAA requirements and patient confidentiality
• Proficiency with dental practice management software; Open Dental experience is preferred

Join our dedicated team and make a meaningful impact on our patients, team members, and practice operations.

Dental office experience is required for consideration.