Dental Office Assistant - Business Assistant (Part Time)

Heartland Dental; Madison (WI); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Daily Pay

Job summary

ForwardDental – East Town in Madison, Wisconsin is seeking a part-time Business Assistant to join our team. No dental experience is required; candidates with prior front-office or customer-service roles are welcome and training is provided.

The role includes greeting patients, handling front-office duties, scheduling with Dentrix, managing calls and mail, posting payments, and assisting the office team to keep operations running smoothly. Schedule is Wednesday–Friday with hours to be discussed.

Qualifications

• Experience in fast-paced customer-centric environments.
• Strong communication and organizational skills.
• Punctual, dependable, and professional.
• Able to work well in a team.
• Willing to learn and adapt in a dental office setting.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression.
• Manage front office duties: answer phones, check mail and email, and communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits and explain coverage.

Skills

Customer service

Communication

Punctuality

Teamwork

Organization

Tools

Dentrix

Job description

Business Assistant – Part Time

ForwardDental – East Town in Madison, Wisconsin is looking for a part-time Business Assistant to join our team. No dental experience is required. We’re open to candidates with previous experience as well as those who are new to the dental field and willing to learn.

Compensation: $19.00–$22.00 per hour

Schedule:
Wednesday–Friday
Part-time; specific daily hours will be discussed during the interview process.

What we’re looking for

We’re looking for someone who brings a great attitude, shows up on time, and is willing to learn. Previous dental experience is not required. Our team is prepared to train someone who is dependable, friendly, and interested in growing into the Business Assistant role.

The ideal candidate will be:

• Willing and eager to learn
• Punctual and dependable
• Positive and professional
• Comfortable working as part of a team
• Friendly and welcoming with patients
• Able to communicate clearly and stay organized

If you’re looking for an opportunity to enter the dental field or continue building your front-office experience in a supportive team environment, we’d love to meet you.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paidholidays,and PTO (paid time off)
• Front loaded educationand training, providing youtheopportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About ForwardDental – East Town

ForwardDental – East Town, like each Heartland Dental supported office, is unique to the community and the patients we serve.

• Join a 9-person team that values collaboration, communication, and supporting one another.
• Enjoy an easy-going, family-style atmosphere with a positive and professional team.
• Work with a goal-oriented team that is willing to train the right candidate.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experiencein a dental or medical setting
• 1+years of experiencewith insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.