Dental Launch Trainer (UK)

Dandy; United States; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare

Dental

Mental health support

Parental planning

Retirement savings

Paid time off

Job summary

Dandy is seeking Launch Trainers to deliver world-class onboarding for dental practices, both virtually and on-site. You will guide new customers through onboarding, build confidence in digital dentistry, and drive early adoption of scan workflows.

You will coach post-launch, monitor scan quality, close adoption gaps, and collaborate with Customer Success, Product, and Support to improve the customer journey. Travel up to 20% is required.

Qualifications

• Experience training on digital dental platforms (iTero or Trios preferred).
• Hands-on knowledge of intraoral scanning and digital workflows.
• Excellent teaching and facilitation skills.
• Clear, confident virtual presentation and interpersonal skills.
• Customer-first mindset with ability to build trust remotely.

Responsibilities

• Lead onboarding sessions for new practices virtually and on-site.
• Coach practices on scan quality and workflow adoption.
• Provide constructive feedback to improve technique.
• Collaborate with Customer Success, Product and Support to improve the journey.
• Monitor milestones and ensure successful launches.

Skills

Training delivery

Digital dentistry

Intraoral scanning

iTero/Trios

Presentation skills

Job description

the company is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, the company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Launch Trainers are essential to delivering a world-class onboarding experience at the company. You’ll guide new dental practices through engaging training sessions—both virtual and in-person to build confidence and excitement around digital dentistry. Beyond initial onboarding, you’ll continue coaching practices on scan quality, ordering workflows, and feature adoption to ensure long-term success. This is a high-impact, customer-facing role for someone who loves teaching, building trust, and driving measurable outcomes. This role includes up to 20% travel for in-practice training and support.

What You’ll Do

Live Training & Onboarding

• Lead new practices through the company’s onboarding program, helping them ramp up quickly and effectively.
• Deliver engaging training sessions, both virtually and on-site, tailored to the learning styles and structure of each practice.
• Demonstrate best practices in intraoral scanning and digital workflows, offering hands-on coaching during live sessions.
• Build credibility and clinical trust that drives confidence and early adoption.
• Take ownership of each launch, ensuring practices achieve key milestones from day one.

Ongoing Coaching & Success Enablement

• Serve as a trusted coach post-launch, helping practices refine workflows and overcome adoption barriers.
• Monitor early scan quality and deliver clear, constructive feedback to drive technique improvement.
• Identify gaps in product usage and offer targeted follow-up to close them.
• Conduct First Case Monitoring sessions to reinforce best practices and ensure order success.
• Collaborate with Customer Success, Product, and Support teams to share insights and improve the customer journey.
• Recognize early wins and celebrate progress to build practice confidence and momentum.

What We’re Looking For

• Experience training on digital dental platforms or clinical technologies in a practice environment (iTero or Trios strongly preferred).
• Hands‑on knowledge of intraoral scanning and digital dental workflows.
• Excellent teaching and facilitation skills—able to simplify technical concepts and drive behavioral change.
• Clear, confident communicator with outstanding virtual presentation and interpersonal skills.
• Customer‑first mindset—empathetic, patient, and skilled at building trust remotely.
• Highly organized and accountable, with a track record of owning outcomes and follow‑through.
• Quick learner, tech‑savvy, and adaptable in fast‑paced environments.
• Organized and efficient in managing multiple trainings, follow‑ups, and customer touch points.
• Persuasive and supportive coach, skilled in encouraging behavior change and driving adoption.

Req ID: J-1156

For full-time positions, the company offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off

Our local benefits packages typically include—ensuring our team members are supported no matter where they live and work.

the company is proud to be an equal‑opportunity employer.

We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

the company also fully complies with the Americans with Disabilities Act (ADA).

We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.

Visit the company Careers for more!

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