Dental Insurance Billing & AR Specialist — Hybrid

Johnson Family Dental; San Antonio (TX); On-site; USD 37,000 - 42,000; Full time

Job summary

Smile Brands is seeking an Insurance Billing & Collections Specialist to support multiple dental practices in San Antonio, TX. This full-time, on-site role focuses on claim follow-up, denial resolution, appeals, aging accounts, and payment reconciliation in a fast-paced revenue cycle.

After training, top performers may qualify for a hybrid schedule up to two days per week, depending on performance and business needs. The role requires strong dental insurance knowledge and accurate documentation.

Qualifications

• 2 years of dental insurance collections, dental billing, or revenue cycle management experience.
• Working knowledge of dental insurance plans, claim submission workflows, denials management, appeals, EOB interpretation, and timely filing requirements.
• Strong attention to detail, organization, follow-through, and accuracy in documentation.
• Effective verbal and written communication skills with the ability to work collaboratively across teams.
• Comfortable navigating practice management systems, payer portals, and Microsoft Office applications, especially Excel.

Responsibilities

• Monitor and work assigned insurance accounts receivable to drive timely resolution and maximize reimbursement.
• Follow up with commercial, PPO, Medicaid, and other payers to verify claim status, identify denials, and resolve underpaid, unpaid, zero-paid, and partially paid claims.
• Review explanation of benefits (EOBs), remittance details, and payer correspondence to determine root cause and next steps for account resolution.
• Prepare and submit corrected claims, appeals, claim inquiries, reconsiderations, and required attachments within payer and timely filing guidelines.
• Research and correct account issues including demographics, subscriber data, eligibility, coordination of benefits, plan limitations, missing documentation, and payer-specific billing requirements.
• Audit claims and patient accounts for completeness and accuracy, including narratives, attachments, referral information, and supporting clinical documentation when required.
• Partner with practice teams, internal departments, and payer representatives to resolve claim barriers and reduce avoidable denials.
• Maintain accurate notes, account actions, and follow-up dates in the practice management system to support visibility and continuity of work.
• Track aging trends, escalation items, and payer issues, and communicate opportunities for process improvement to leadership.
• Stay current on payer policies, reimbursement rules, dental coding updates, and revenue cycle best practices relevant to a multi-site DSO environment.

Skills

Dental billing

Accounts receivable

Payer follow-up

Denials management

Excel

Communication

Education

High school diploma or equivalent

Tools

Dentrix Ascend

Job description

Smile Brands is seeking an Insurance Billing & Collections Specialist to support multiple dental practices in San Antonio, TX. This full-time, on-site role focuses on claim follow-up, denial resolution, appeals, aging accounts, and payment reconciliation in a fast-paced revenue cycle.

After training, top performers may qualify for a hybrid schedule up to two days per week, depending on performance and business needs. The role requires strong dental insurance knowledge and accurate documentation.