Dental Hygiene Coordinator & Scheduling Specialist

Prime Dental Tri-Cities; Pasco (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance with HSA

401(k) with employer matching

Paid time off

Paid holidays

Birthday bonus

Ongoing training

Job summary

Prime Dental Tri-Cities is seeking an experienced Dental Hygiene Coordinator to be the primary contact for hygiene patients, keep the schedule productive, verify benefits, and educate patients on preventive coverage while coordinating with the clinical team.

In this full-time role, you will work four 10-hour shifts, occasional Saturdays, and collaborate with hygienists and front office to maximize hygiene production and patient satisfaction.

Qualifications

• 2+ years of dental front office or dental reception experience.
• 2+ years of dental insurance verification experience.
• Strong understanding of PPO dental insurance benefits, frequencies, limitations, deductibles, coordination of benefits, and benefit breakdowns.
• Excellent scheduling and organizational skills.
• Strong attention to detail and accuracy.
• Outstanding verbal and written communication skills.
• Ability to multitask in a fast-paced dental office.
• Professional, dependable, positive, and team-oriented.
• Experience using Open Dental is preferred but not required.

Responsibilities

• Manage and maintain productive hygiene schedules while minimizing openings and downtime.
• Schedule hygiene appointments according to patient needs, doctor recommendations, and recall intervals.
• Monitor and manage overdue hygiene recall lists through phone calls, text messages, and email outreach.
• Verify dental insurance benefits prior to patient appointments.
• Accurately explain preventive insurance benefits, frequencies, deductibles, limitations, and patient financial responsibility.
• Create accurate treatment estimates for hygiene-related procedures.
• Coordinate hygiene appointments with restorative treatment and doctor examinations.
• Work closely with hygienists, doctors, and front office staff to ensure efficient patient flow.
• Monitor daily schedule opportunities and proactively fill cancellations.
• Assist with patient check-in and check-out when needed.
• Maintain accurate patient records and insurance documentation within Open Dental.
• Identify opportunities to improve patient retention and hygiene reappointment rates.
• Assist patients with financial arrangements and third-party financing when appropriate.

Skills

Front office experience

Insurance verification

Scheduling

Communication

Multitasking

Attention to detail

Team oriented

Tools

Open Dental

Job description

Prime Dental Tri-Cities is seeking an experienced Dental Hygiene Coordinator to be the primary contact for hygiene patients, keep the schedule productive, verify benefits, and educate patients on preventive coverage while coordinating with the clinical team.

In this full-time role, you will work four 10-hour shifts, occasional Saturdays, and collaborate with hygienists and front office to maximize hygiene production and patient satisfaction.