Dental Healthcare Virtual Assistant

Hello Rache; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Hello Rache is seeking medically trained staff to support US-based dentists as Dental Healthcare Virtual Assistants (DHVA). This remote role covers scheduling, charting, transcription, and back-office tasks for dentists and dental professionals in the USA.

Candidates must be graduates in dental health, with English proficiency and experience with US dental insurances; training and certification are provided to help you succeed in this growing field.

Qualifications

• Graduate of dental health profession or equivalent.
• Experience with U.S. dental insurances.
• Excellent English (spoken and written).
• Proficient with dental terminologies and practices.
• Strong rapport and communication skills.
• Detail-oriented in written reports.
• Comfort with virtual technologies and quick learner.
• Internet speed of at least 10 Mbps down and 3 Mbps up.
• Reliable hardware and a webcam & headset.

Responsibilities

• Back-office Tasks
• Front Desk Tasks
• Patient Scheduling
• Appointment Confirmations
• Dental Transcription
• Virtual Scribing/Dental Charting
• Chart Management
• Dental Lab Order Management
• Prescription Refills
• Dental Records Management
• Check Insurance Eligibility/Verifications
• Pre-Determinations
• Referrals

Skills

English proficiency

Communication

Attention to detail

Rapport building

Virtual tech aptitude

Night shift readiness

Education

Dental health professional degree

Tools

Webcam

Headset

Job description

We are a US-based company seeking medically trained staff based in the Philippines.

As a Dental Healthcare Virtual Assistant® (DHVA), you will work directly with our clients -- Dentists and dental professionals with different specialties based in the USA.

We help our clients improve workflow, save time, and remove the burden of in-room documentation. A DHVA can also help with back-office and administrative tasks.

Our goal is to help you succeed in this up-and-coming field of dental documentation and healthcare virtual assisting. Join the Hello Rache family.

You will have the following responsibilities:

• Back-office Tasks
• Front Desk Tasks
• Patient Scheduling
• Appointment Confirmations
• Dental Transcription
• Virtual Scribing/Dental Charting
• Chart Management
• Dental Lab Order Management
• Prescription Refills
• Dental Records Management
• Check Insurance Eligibility/Insurance Verifications
• Pre-Determinations
• Referrals

  You will be successful in this role if you have the following qualifications:

  • You are a graduate of any dental health profession, and/or
  • You have experience with U.S. dental insurances
  • You can speak and write well in English
  • You are proficient with dental terminologies and practices
  • You can connect with a variety of people and build rapport
  • You have good attention to detail especially in written reports
  • You are comfortable with virtual technologies and can quickly learn.
  • Internet speed must be at least 10mbps download and at least 3mbps upload.
  • Have reliable computer hardware and software (will be verified by our tech team)
  • Have a webcam and headset
  • Able to work at night i.e 11pm-8am (8am - 5pm Arizona time)
  • RNs with dental office work experience are encouraged.
  • Candidates with dental insurance verification experience are encouraged.

  Minimum & Recommended System Requirements

  MINIMUM:

  WINDOWS

  Operating System: Windows 11 24H2 Home/Pro (64-bit) - Genuine License Required

  CPU: Intel Core i3, i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list

  Memory: 8 GB RAM

  Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)

  macOS

  Operating System: macOS 14 Sonoma (macOS 15 Sequoia support preferred)

  MacBook Air: 2020 or newer

  MacBook Pro: 2018 or newer

  iMac: 2019 or newer

  Mac Mini: 2018 or newer

  Mac Pro: 2019 or newer

  iMac Pro: 2017

  Memory: 8 GB RAM

  Storage: 128 GB SSD

  Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)

  RECOMMENDED:

  WINDOWS

  Operating System: Windows 11 Pro (64-bit) - Genuine License Required

  CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer

  Memory: 16 GB RAM

  Storage: 128 GB SSD or higher

  Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)

  macOS

  Operating System: macOS 15 Sequoia

  Model: Any Apple Silicon Mac (M1, M2, or M3 series)

  Memory: 16 GB RAM

  Storage: 256 GB SSD

  Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)

  Peripherals for all systems:

  High-quality headset with a microphone (Recommended: Plantronics Audio 628 USB or equivalent)

  High Quality HD Webcam (720p or 1080p) (Recommended: A4Tech PK-910H or equivalent)

  --

  Competitive Pay Rates

  Our pay rates are one of the highest in the industry.

  Free Training & Certification

  We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Dental Healthcare Virtual Assistant®.

  Work From Home

  Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.

  Long-Term Work Relationship

  You will work with the same client consistently, leading to the development of a long-lasting work relationship.

  US-Based Clients

  Our Dental Healthcare Virtual Assistants® work with dentists and dental professionals based in the USA.

  Passionate Community

  Join the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.