Dental Front Office Staff

Carolina Pediatric Dentistry; Raleigh, Buffalo (NC, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pediatric dentistry is seeking a dedicated Front Office staff member to join their compassionate team. This role is vital in ensuring a smooth patient experience, from scheduling appointments to managing financial consultations. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and a commitment to patient care. With a focus on creating a fun and welcoming atmosphere for children, this position offers the chance to make a meaningful impact in the lives of families. Join a team that values excellence and teamwork while enjoying a comprehensive benefits package.

Benefits

Health Benefits

Dental Benefits

401(k)

Paid Time Off

Holiday Pay

Qualifications

• Minimum of two years of front office experience in a dental setting preferred.
• Proficiency with Microsoft Office and knowledge of dental software is a plus.

Responsibilities

• Schedule and confirm patient appointments and verify insurance.
• Collect payments and maintain doctor/hygiene schedules.
• Educate patients on treatment plans and manage account receivables.

Skills

Organizational Skills

Attention to Detail

Customer Service

Team Support

Education

High School Diploma

Tools

Microsoft Office Suite

Dental Software

Job description

About the Practice

At Carolina Pediatric Dentistry, our mission is to promote the best oral health with an emphasis on prevention. We strive to provide excellent dental care in a fun and child-friendly environment, so that our patients feel comfortable and at ease. Our goal is to cultivate a lifelong, positive attitude towards dentistry.

Job Description

Carolina Pediatric Dentistry has a reputation for being among the best pediatric dental care providers for patients and their families in the greater Raleigh, NC area and across the state of North Carolina. This is due to our practice’s commitment to delivering the highest standards of clinical care; the comprehensive and extensive nature of services we offer; our kid-friendly and fun office environment; and our highly skilled, compassionate, and experienced team members. We practice pediatric dentistry with a patient-centric ethos, meaning that above all else, we promise to ensure the safety, well-being and oral health of every child that is in our care.

You are the perfect fit for our office if you:

• Believe that all children deserve access to excellent oral health care
• Are a quick learner and enjoy a fast-paced environment
• Are organized, pay attention to detail and ensure task follow through
• Expect excellence, efficiency and accountability from yourself and teammates
• Jump in to support your team and step in in a pinch
• Prioritize others over self

Responsibilities

As a Front Office staff member, you play an important role in our office and perform a wide range of responsibilities, to include:

• Schedule and confirm patient appointments.
• Veriify insurance for all clinical appointments.
• Collect all monies due for services rendered.
• Develop and maintain doctor/hygiene schedules as necessary.
• Greet and check patients in and out, before and after treatment.
• Educate, consult and present patient treatment plans.
• Responsible for Account Receivable to include, sending of billing statements, aging reports, and collections, if applicable.
• File insurance pre-determinations.
• Conduct financial consultation with patients when new treatment plans are presented, as applicable.

Qualifications

• High school diploma or equivalent required.
• A minimum of two years of front office experience preferably in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.

Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Requisition Number

2025-15555