Dental Front Office Representative

Community-Health-Alliance---Nevada; Reno (NV); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision and dental benefits

Education benefit

PTO

Paid holidays

Retirement plan (403b)

Malpractice coverage

AD&D policy

Job summary

Community Health Alliance seeks a full-time Dental Front Office Representative in Reno, NV. The role handles front desk operations, billing, scheduling, patient communications, and confidentiality in a community-focused dental clinic.

The successful candidate will have a high school diploma or technical training with at least 2 years in a dental/medical front office, strong computer skills, and the ability to travel up to 25% when required.

Qualifications

• High school diploma or technical school required, plus 2+ years related experience in dental/medical front office.
• Experience in dental front desk procedures preferred.
• Ability to travel 25% as needed.

Responsibilities

• Manage front desk dental functions and coordinate with provider staff.
• Assist Dental Supervisor with day-to-day operations and facility maintenance, including administrative tasks, billing, purchasing, and quality management.
• Provide exemplary customer service and protect patient confidentiality.

Skills

Dental front desk operations

Office administration

ECW software

HIPAA

Scheduling

Customer service

Spanish language

Confidentiality

Team collaboration

Communication

Education

High School Diploma

2+ years related experience

Tools

ECW

Job description

• Base Pay $19.50 / Hour
• Job Category Dental Front Office Representative, Dental, Healthcare
• Employee Type FT Non-Exempt
• Required Degree High school
• Travel 25%
• Manage Others No

Description

The Dental Front Office Representative manages front desk dental functions of the dental clinic working in partnership with the provider staff to ensure smooth operation at the individual clinic level; is responsible for assisting the Dental Supervisor with the day-to-day business operation and facility maintenance to include administrative functions, billing, purchasing, customer service and quality management.

Requirements

Knowledge, Skills and Abilities:

• Knowledge of essential functions in a core dental office
• Knowledge of general office practices and procedures
• Computer skills including ECW (or other patient communication programs if needed)
• Knowledge of ADA, CDT and ICD-9-CM coding
• Knowledge of dental insurance protocols

6.Knowledge of dental operational & electronic records systems; ability to apply knowledge in system development, maintenance and training situations

• Skill in operating personal computer utilizing word processing, spreadsheets, databases and email
• Skill in operating various office equipment, such as copy machine, facsimile machine, and telephone system
• Keen understanding of scheduling and financial systems in order to support the practice
• Knowledge of HIPPA and ensures patient confidentiality
• Skill in accuracy and attention to detail
• Ability to follow directives as set forth by supervisor and management
• Ability to work with others
• Ability to maintain confidentiality of information, most importantly patient financial and dental information
• Ability to read and write legibly and calculate mathematical figures
• Ability to solve practical problems and deal with a variety of variables
• Ability to provide exemplary customer service for both internal and external customers.
• Ability to exercise good judgment in appraising situations and making decisions
• Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA organization
• Ability to communicate in a courteous and professional manner
• Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
• Ability to hear and speak to converse over telephone
• Ability to see to use computer efficiently and read computer reports and correspondence
• Ability to lift up to 20 pounds on a frequent basis
• Reasonable accommodation will be made for physical limitations on an individual basis

26.Ability to maintain a Drivers License and to perform courier duties, as needed

• Ability to travel distances for multiple days when applicable
• Ability to manage multiple assignments/projects; meet appropriate time-frames
• Ability to read, write, and speak Spanish fluently

Education and Experience:

High School Diploma or technical school is required plus at least 2 years related experience and training in a dental or medical front/back office; or equivalent combination of education and experience. Experience in dental front desk procedures is preferred.

Summary

Community Health Alliance is looking for full-time Dental Front Office Representative. Join our talented Dental team that focuses on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Our team members enjoy benefits that include:

• 100% company paid employee medical insurance and 90% paid vision and dental on the first of the month from 60th day of hire.
• Continuing education benefit available at 24 hours & $500 per year
• Paid Time Off:
• PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
• 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• Malpractice coverage through FTCA (Federal Tort Claims Act)
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.