Dental Front Office Assistant

Heartland Dental; New Braunfels (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Creekside Dental Care is seeking a Temporary Business Assistant to support front office operations, scheduling, billing, and patient communications. The role emphasizes accuracy, patient-first service, and adherence to privacy policies in a fast-paced dental office environment.

You’ll work with the team to streamline administrative tasks, manage records, and help ensure smooth daily office functions while supporting Heartland Dental systems and practices.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Regular HIPAA training and PHI protection required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties including phones, mail, and emails.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on claims; verify benefits.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems.

Skills

Fast-paced environment

Communication skills

HIPAA training

Tools

Dentrix

Job description

Creekside Dental Care is looking for a Temporary Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivableiltre:??? Wait SQLite. (
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