Dental Front Office

Heartland Dental; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Free dental for dependents

Life and disability insurance

401(k) retirement plan

Bonus opportunities (monthly/quarterly

6 paid holidays annually

2 weeks paid vacation after 1 year

Continuing education provided

Job summary

Heartland Dental's NW Indy Park 100 Dental Care is seeking a Dental Front Office Receptionist. You will greet patients, manage phones, mail, and emails, and coordinate scheduling for multiple providers using Dentrix.

The role emphasizes accurate billing, insurance claims, and patient communication in a supportive team environment. Ideal candidates have 1+ years in dental/medical settings, excellent communication, and strong organizational skills.

Qualifications

• Experience in fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI requires HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties including phones, mail, and emails.
• Schedule with Dentrix and coordinate multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post payments and manage accounts receivable; review treatment fees and options.
• Collaborate with providers to implement Heartland Dental systems for efficiency.

Skills

Customer service

Communication

Organization

HIPAA compliance

Tools

Dentrix

Job description

Dental Front Office - Dental Receptionist - NW Indy

Patient Care Front Office Experience Required.

Grow Your Career at Park 100 Dental Care!

Park 100 Dental Care in NW Indianapolis is a modern, patient-focused practice where teamwork and professional growth thrive. We offer a supportive work environment, advanced technology, and a commitment to work-life balance. If you're looking for a rewarding career with a team that values your skills, join us today!

About Park 100 Dental Care

• Join Dr. Haulk, Dr. Wadas and Dr. Goad as they deliver the highest quality dental care to their community
• Located off 86th St at 465, across from Dick's Sporting Goods and Old Navy
• Full time, 4.5 day work week, Mon-Fri

Benefits:

• Medical, prescription drug and vision insurance
• Free dental services for yourself and your dependents minus lab fees
• Life and disability insurance
• 401(K) retirement plan
• Monthly and quarterly bonus opportunities
• 6 paid holidays annually (after 90 days of employment), 2 weeks paid vacation (after one year of employment)
• Continuing education provided and endless growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.