Dental Receptionist

Heartland Dental; Marion (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Benefits for dependents

401(k)

Job summary

Heartland Dental is seeking a Business Assistant for the Marion, IN office to manage front office operations and patient communications. You will greet patients, handle phones and emails, and schedule appointments for multiple providers using Dentrix.

The role includes processing insurance claims, posting payments, and explaining coverage and payment options to patients. This position requires dental front office experience, strong communication, and organizational skills, with HIPAA training

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Training on PHI handling and HIPAA compliance required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and communications with patients and insurers.
• Use Dentrix for scheduling and records."
• Schedule/confirm appointments for multiple providers in the office.
• File insurance claims and follow up on outstanding claims and benefits verification.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers and team to implement Heartland Dental systems.

Skills

Excellent communication

Organizational skills

HIPAA compliance

Dentrix experience

Tools

Dentrix

Job description

Business Assistant - Dental Front Office - Marion, IN

Dental Experience Is Required.

About Lifetime Smiles Dental Care

• Mon-Wed 7am-4:30pm, Thurs 7am-2:30pm, Fri 8-1 or 9-2
• Located off South Western Ave, just south of Aldi
• Be a part of a growing, goal oriented practice with a positive environment

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Benefits

• Comprehensive medical, prescription drug, and vision insurance
• Complimentary dental services for you and your dependents (excluding lab fees)
• Life and disability insurance coverage
• 401(K) retirement plan
• Monthly and quarterly bonus opportunities
• Six paid holidays and paid time off starting after 90 days
• Ongoing continuing education and unlimited growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Required Experience

• 1+ years of experience in a dental setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.