Dental Front Desk Specialist - Winter Garden

Community Health Centers; Florida; Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

No weekends

Healthcare coverage

Paid time off

Tuition / training reimbursement

Descripción de la vacante

Community Health Centers in Florida is seeking a friendly front desk assistant to greet patients, register them, verify insurance, and collect co-pays. You will maintain accurate patient records and may assist with basic medical and dental front desk duties.

The role requires strong communication, problem-solving, and customer service skills; experience with electronic medical records is preferred. Travel to other CHC locations may be required.

Formación

• High school diploma or equivalent required.
• 1 year of front office experience including Electronic Medical Records preferred.
• Exceptional customer service skills.

Responsabilidades

• Greet patients and register them, verify insurance, and collect co-pays.
• Maintain accurate patient records and assist with basic medical/dental front desk duties.
• Participate in team meetings and communicate patient care and operational needs.
• Handle billing inquiries, schedule appointments, and manage cancellations/no-shows.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Educación

High school diploma or equivalent

Herramientas

Electronic Medical Records (EMR)

Descripción del empleo

A career at Community Health Centers offers a unique opportunityto join a team that makes a real impact in our community every day, byimproving individuals' health while enhancing their quality oflife.

Top Reasons to Work at Community Health Centers

• No weekends for the majority of our centers, 10 Paid Holidaysand early Fridays
• A great benefitspackage that includes healthcare coverage, paid time off, paid holidays, retirementplan, and more.
• Competitivecompensation with advancement opportunities and tuition / trainingreimbursement.
• Awarded “Best and Brightest Companies to Work for inthe Nation” for five consecutive years.
• Awarded “Top 100Workplaces for Growing Families” by Orlando Sentinel.
• Modernized andattractive health centers, that patients love.

Job Summary:

Responsible for greeting patients, patient registration, financialcounseling, establishing and maintaining accurate patient records in thecomputer. This position may require somemedical and dental front desk responsibilities.

Primary Responsibilities and Specific Duties:

• Must be able toaccurately perform job duties at a Center with 5 or more schedulingtemplates or requires both medical and dental front desk responsibilities.
• Participate inteam meetings to communicate and address patient care and operationalrequirements.

Customer Service

• Greet patientswith a smile and introduce self.
• Resolve patientrequests, questions and complaints frequently requiring analysis ofsituations to determine best use of resources.
• Provide prompt andaccurate service to promote patient loyalty.
• Excellentcommunication skills and problem-solving abilities.
• Obtain accuratepatient demographic information and Pharmacy of choice.
• Copy insurancecards/driver’s license.
• Keep patientapprised of wait times.
• Collect applicableco-pays.
• Accuratelyschedule all patient appointments.
• Record allcancellations and No Show’s; send “No Show” letter.
• For scheduledpatients – maintain a “quick call” list for cancellations.
• Accept patientpayments; stamp back of checks (obtain driver’s license number andsignature); enter account number on credit card receipt.
• Post payments tocomputer accurately and in timely manner (no later than one day afterpayment is received).
• Prepare revenuefor bank deposit and give to Center Manager for timely depots.
• Prepare andbalance daily Operator/Location Close Report; obtain Manager signature

Use of Equipment and Software Applications

• Answer telephones;transfers call to appropriate staff.
• Take messages andplace them in designated area.
• Answer phonequeries from other facilities, public health units, etc.
• Manages Outlookmail and calendar daily.
• Demonstratespractical knowledge in the use of the computer terminal.
• Interview patientsto determine employment status, insurance coverage(s) and insurance plandeductibles; sliding fee scale, and eligibility for payment plans.
• Enter patient datainto computer, update yearly or as needed.
• Assist patientswith billing problems.
• Assist patientswith Medicaid eligibility application and/or other payer programs.
• Respond toquestions regarding patient balances, collections, and insurance.

Administrative Procedures

• Discuss suppliesrequired for downtime procedures.
• Generatesend-of-day closing reports and procedures.Balances cash, checks and credit card charges.
• Maintainconfidentiality of patient information.
• May be required totravel to other CHC locations.
• Perform otherduties as assigned or necessary.

Qualifications:

Education:

• High school diploma or equivalentrequired.

Experience:

• 1 year of front office experienceincluding Electronic Medical Records preferred.
• Exceptional customer serviceskills.
• Experience with Care Creditfinancing preferred.