Dental Front Desk & Patient Services Specialist

Dental Care Alliance; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

The Dental Center of South Bend, part of Dental Care Alliance, is seeking a Patient Service Representative in South Bend, IN to join our clinical team. We aim to provide exceptional patient care in a warm, team-based environment while handling front desk duties.

You will answer phones, schedule and confirm appointments, post charges and payments, and assist with financial arrangements for treatment plans. Experience in healthcare customer service and knowledge of insurance plans are preferred.

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Greet patients and manage arrival/dismissal.
• Respond to patient questions and concerns according to DCA Policies.
• Answering telephones.
• Scheduling appointments.
• Maintaining appointment book.
• Confirming appointments.
• Follow up on no shows/cancellations.
• Register patients on sign-in sheet.
• Post charges and payments to patient accounts.
• Checking voicemail on a daily basis.
• Maintain a clean and friendly waiting area for patients.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance knowledge

Job description

The Dental Center of South Bend, part of Dental Care Alliance, is seeking a Patient Service Representative in South Bend, IN to join our clinical team. We aim to provide exceptional patient care in a warm, team-based environment while handling front desk duties.

You will answer phones, schedule and confirm appointments, post charges and payments, and assist with financial arrangements for treatment plans. Experience in healthcare customer service and knowledge of insurance plans are preferred.