Dental Front Desk & Billing Coordinator

FMDS; Fresno (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

First Family Dental is seeking a friendly, organized, and dependable Dental Front Desk, Billing & Treatment Coordinator to join our team. We have an experienced primary front desk receptionist and are looking for an additional team member to support daily front office operations, treatment plan coordination, dental insurance billing, and accounts receivable.

The role requires strong communication and organizational skills, experience with dental billing, and proficiency with Dentrix.

Qualifications

• Knowledge of dental insurance, billing, EOBs, claims processing, and accounts receivable.
• Experience with treatment coordination and patient financial discussions is a plus.
• Strong communication, organizational, and customer service skills.
• Ability to multitask, work collaboratively, and provide excellent patient care.

Responsibilities

• Support front desk operations, including answering phones, scheduling appointments, and assisting patients with check-in and check-out.
• Coordinate treatment plans, explain estimated insurance benefits and patient financial responsibilities, and follow up on recommended treatment.
• Verify dental insurance eligibility, coverage, and benefits.
• Submit and follow up on dental insurance claims, process EOBs, and post insurance payments.
• Manage accounts receivable, investigate claim denials, resolve billing discrepancies, and follow up on outstanding balances.
• Collect patient payments and maintain accurate billing and patient records.
• Use Dentrix for scheduling, treatment planning, billing, and insurance claims.
• Maintain patient confidentiality and comply with HIPAA requirements.

Skills

Front desk operations

Scheduling

Insurance billing

Patient communication

HIPAA compliance

Tools

Dentrix

Job description

10/27/2026

Position: Full-Time

First Family Dental is seeking a friendly, organized, and dependable Dental Front Desk, Billing & Treatment Coordinator to join our team.

We have an experienced primary front desk receptionist and are looking for an additional team member to support daily front office operations, treatment plan coordination, dental insurance billing, and accounts receivable.

Responsibilities

• Support front desk operations, including answering phones, scheduling appointments, and assisting patients with check-in and check-out.
• Coordinate treatment plans, explain estimated insurance benefits and patient financial responsibilities, and follow up on recommended treatment.
• Verify dental insurance eligibility, coverage, and benefits.
• Submit and follow up on dental insurance claims, process EOBs, and post insurance payments.
• Manage accounts receivable, investigate claim denials, resolve billing discrepancies, and follow up on outstanding balances.
• Collect patient payments and maintain accurate billing and patient records.
• Use Dentrix for scheduling, treatment planning, billing, and insurance claims.
• Maintain patient confidentiality and comply with HIPAA requirements.

Qualifications

• Knowledge of dental insurance, billing, EOBs, claims processing, and accounts receivable.
• Experience with treatment coordination and patient financial discussions is a plus.
• Strong communication, organizational, and customer service skills.
• Ability to multitask, work collaboratively, and provide excellent patient care.

We are dedicated to promoting the total oral health of our community, through education and oral health advocacy, leading you to a lifetime of good oral health. We are pleased to make referrals to member dentists in your area.