Dental Front Office Coordinator

Heartland Dental LLC; Hanover Township (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid time off

Paid holidays

Job summary

Heartland Dental LLC is seeking a motivated Business Assistant in Hanover Township, Michigan, to support front office operations. The ideal candidate will greet patients, manage schedules using Dentrix, and handle insurance claims. Benefits include competitive health insurance, training opportunities, and a supportive work environment. Join a team that values collaboration and community, with a secure future in dental care.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Regular HIPAA training is required.

Responsibilities

• Greet and welcome patients upon arrival.
• Manage front office tasks including phone calls and emails.
• Utilize Dentrix for scheduling and records.

Skills

Customer service skills

Communication skills

Organizational skills

Tools

Dentrix

Job description

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Wexford Dental Arts LLC

Wexford Dental Arts LLC, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a team that thrives on collaboration, communication, and community
• A fast paced and family oriented office with modern equipment and systems
• An office offering a work life balanced schedule of Monday:9:00am-6:00pm, Tuesday-Thursday:8:00am-4:30pm

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ year’s experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.