Dental Benefits & Claims Support Specialist

9035 Health Resources, Inc.; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

ProMedica is seeking a Dental Call Center Specialist to handle claims, enrollment and benefit service support for dentists, members, agents and employer groups. You will guide clients to the online tools to verify enrollment and submit claims, and you will train users on web-based functions.

This role emphasizes customer service excellence and clear communication. Schedule is Monday–Friday, 8am–5pm CST, with a 40-hour work week.

Qualifications

• High School diploma or equivalent required.
• Experience in telephone-based customer service preferred.
• Strong communication and listening skills essential.

Responsibilities

• Interact with outside clients for claim, enrollment and benefit service support.
• Direct clients to the website to verify enrollment, benefits and submit claims/pretreatments.
• Provide assistance and training for all web-based functions.

Skills

Telephone support

Customer service

Communication

Education

High School diploma or equivalent

Job description

ProMedica is seeking a Dental Call Center Specialist to handle claims, enrollment and benefit service support for dentists, members, agents and employer groups. You will guide clients to the online tools to verify enrollment and submit claims, and you will train users on web-based functions.

This role emphasizes customer service excellence and clear communication. Schedule is Monday–Friday, 8am–5pm CST, with a 40-hour work week.