Dental Assistant/Teledental Coordinator

Peak Vista Community Health Centers; Colorado Springs (CO); On-site; USD 29,521 - 42,802; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

403(b) Retirement with Company Match

Paid Time Off

Tuition Assistance

Employee Assistance Program

Job summary

A community health organization based in Colorado Springs is seeking a Dental Assistant to provide high-quality dental care using innovative Teledental Applications. The role involves assisting providers, managing patient interactions, and ensuring a seamless experience for patients. Ideal candidates should have a High School diploma, dental certification, and at least 3 years of chair-side assisting experience. Bilingual ability in Spanish is preferred, and the position offers competitive pay and multiple employee benefits including medical, dental, and retirement plans.

Qualifications

• Exposure to diverse populations and low-income communities.
• Ability to perform multiple tasks and good problem-solving abilities.
• Minimum of 3 years of experience as a chair-side Dental Assistant.

Responsibilities

• Assist in high-quality dental care using Teledental Applications.
• Serve as a liaison between Teledental Providers and patients.
• Prepare and maintain instruments for dental procedures.

Skills

Bilingual in Spanish

Effective communication

Microsoft Office proficiency

Ability to navigate videoconferencing platforms

Patient outreach skills

Education

High School diploma or GED

Graduate from dental assistant school

X-ray certification

Tools

Telehealth platforms

Medical and Dental EMR

Job description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 20 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay)

$21.43 to $31.07 hourly, based on experience.

• A $1,000 sign‑on bonus: $300 payout after 30 days of employment, $300 after 90 days, and $400 after one year of employment* (current employees are not eligible).
• Loyalty Bonus: $1,200 upon 1 year of service and $300 for every additional 3 months worked (applies only to full‑time employees; prorated for part‑time).

Summary of Benefits

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

Location

The main site for this role is 3205 North Academy Blvd, Colorado Springs, CO 80917. This position will float between multiple clinics in the Colorado Springs area.

Job Summary

Assist in providing high quality dental care that is culturally appropriate and prevention focused utilizing Teledental Applications. Teledentistry is the use of electronic information, imaging, and communication technologies, including interactive audio, video, data communications and store‑and‑forward technologies, to provide and support dental care delivery, diagnosis, consultation, treatment, transfer of dental information and education. The goal is to improve oral health of patients more conveniently, affordably, innovatively, and to provide more accessible care to our patients facing access barriers. This individual will be expected to provide high‑level support to Teledental Providers and Teledental patients in navigating our Telehealth platforms.

Essential Duties and Responsibilities

• Assist the Medical Dental Integration (MDI) hygienists in chair‑side procedures and diagnostic imaging acquisition.
• Prepare and set up instruments, materials, and equipment necessary for each procedure.
• Sterilize instruments as necessary and clean and maintain equipment and work areas.
• Assist with front‑desk responsibilities, including scheduling, recall process, patient reception, and updating patient records.
• Process encounters, billing, and bookkeeping procedures.
• Identify related medical and/or social problems.
• Report inventory problems and/or supply requests to Supervisor of MDI and/or Practice Manager.
• Serve as liaison between Teledental Providers and patients before, during, and after virtual appointments, including consultations with other service lines.
• Provide or arrange technical assistance to patients on how to navigate our Telehealth platform(s).
• Provide ongoing training to staff/providers on updates to the Teledental process and procedures.
• Provide excellent customer service at all times to all clients.
• Navigate patients and staff to appropriate virtual rooms with dentists and other provider modalities.
• Post‑appointment communication, including treatment plan presentation, future appointment scheduling, and portal query responses.
• Call patients to confirm appointments and obtain digital check‑in documents prior to their appointments in accordance with Teledental Pre‑Visit Check‑In Protocols.
• Coordinate with dental staff the dentist’s schedules for patients seen through Teledentistry.
• Maintain all necessary data entry in a timely manner.
• Demonstrate knowledge and work with diverse populations in the community.
• Serve as a key component to Teledental patient outreach.
• Assist in completing and obtaining reports on a daily/monthly/weekly basis regarding patient outreach opportunities, pre/post visit surveys, and number of Teledental services provided to meet or exceed program measures/requirements.
• Maintain a flexible schedule; occasional non‑traditional hours such as evenings and weekends may be required.
• Participate in Teledental PI projects.
• Communicate concerns or problems with patient flow, customer service, or quality assurance to Supervisor of MDI.
• Assist in educating patients and training new Dental Assistants.
• Travel as necessary to meet operational needs.
• Maintain a safe work environment by staying informed of and complying with clinic safety policies.
• Know and comply with laws and regulations governing area of responsibility; report non‑compliant conduct.
• Cooperate fully with the Compliance Officer in upholding the compliance plan.
• Perform other duties as assigned.

Additional Knowledge, Skills, and Abilities

• Sensitivity to low‑income and ethnic‑minority communities is a must.
• Bilingual in Spanish is preferred.
• Ability to navigate videoconferencing platforms.
• Skills and abilities to teach others.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Effective oral and written communication in English; organizational and time‑management skills.
• Ability to perform multiple tasks; good problem‑solving abilities; flexibility and positive people skills.
• Willingness to learn and expand abilities.
• Establish and maintain effective communication and working relationships with patients and coworkers; ability to work in a team environment is a must.
• Follow oral and written instructions.
• Prepare and maintain charts, records, logs, and reports.

Supervision

None

Position Reports To

Clinic Leadership / Supervisor of MDI

Education / Experience

High School diploma or GED required. Graduate from dental assistant school preferred. Dental certification required or a minimum of 3 years of experience as a chair‑side Dental Assistant. X‑ray certification required. Previous clinical experience in an Ambulatory Care/Primary Care setting preferred.

Computer Skills

Working knowledge of Microsoft Office (Outlook, Word, Excel), Telehealth platforms, Medical and Dental EMR.

Certificates and Licenses

Dental Certification as applicable, X‑ray certification, CPR, Colorado driver’s license (applicants must be at least 21 years of age or older to be an eligible driver on behalf of Peak Vista).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA Risk Level / Work Environmental Hazards

This position has been categorized as OSHA Level Two. See Exposure Control Plan for details.

Noise Level

The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee must occasionally lift and/or move up to 20 pounds. While performing the duties, the employee is frequently required to sit and occasionally required to stand and walk.

Peak Vista Community Health Centers is a drug and alcohol free workplace and an Equal Opportunity Employer.