Dental Assistant/Patient Relations Coordinator

Seva Dental Team; Waterford Charter Township (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Dental benefits (including immediate/2

Health insurance

401(k)

On-the-job training

Paid time off

No weekends

Job summary

Waterford Dental Team is expanding and seeks a cross-trained Dental Assistant who can support chairside dentistry and handle front office duties with warmth. You’ll be the calm connector between patients and the practice, reassuring nervous patients and helping the day run smoothly.

This fast-paced, people-facing role requires a high school diploma or equivalent and completion of an accredited dental assisting program (or equivalent experience).

Qualifications

• High school diploma or equivalent.
• Completion of an accredited dental assisting program or equivalent experience.
• Proficiency in dental terminology, procedures, and equipment.
• Strong communication skills (verbal and written).
• Excellent organization and attention to detail.

Responsibilities

• Answer patient calls with professionalism and empathy.
• Schedule appointments, manage patient flow, and help keep the day running smoothly.
• Check patients in and out with a welcoming, confident presence.
• Document patient financial and insurance responsibility with 100% accuracy.
• Collect payments for procedures performed and assist with past-due balances respectfully.
• Proactively call patients who are due for service or need to book.
• Use scheduling tools to fill cancellations and past-due appointments.
• Support morning huddles and help the team stay aligned.
• Prepare patients for exams and assist clinicians with treatment and documentation.
• Provide chairside support and patient education.
• Take digital radiographs/X-rays.
• Assist hygienists and doctors with charting.
• Learn dental software and maintain sterilization standards.

Skills

Patient relations

Front office teamwork

Strong communication

Education

High school diploma or equivalent

Accredited dental assisting program or equivalent experience

Tools

Dental software

Job description

Waterford Dental Team is growing, and we’re looking for a cross-trained pro who can do two things really well:

support great dentistry chairside, and

make patients feel taken care of from “hi!” to “you’re all set.”

If you’re a Dental Assistant who’s also interested in the front-office/business side (or already great at it), this role is for you. You’ll be the calm, capable connector between our patients and our practice. The person who can reassure a nervous patient and keep the schedule from turning into a puzzle missing three pieces.

Prior dental experience is required. This is a fast-paced, people-facing role where details matter and kindness matters more.

What You’ll Do

Patient Relations + Front Office

• Answer patient calls with professionalism and empathy (yes, even the “quick question” that is never quick)
• Schedule appointments, manage patient flow, and help keep the day running smoothly
• Check patients in and out with a welcoming, confident presence
• Document patient financial and insurance responsibility with 100% accuracy
• Collect payments for procedures performed and assist with past-due balances respectfully
• Proactively call patients who are due for service or need to book
• Use scheduling tools to fill cancellations and past-due appointments
• Support morning huddles and help the team stay aligned

Clinical Assisting

• Prepare patients for oral exams and assist clinicians with treatment and documentation
• Provide excellent chairside support and patient education
• Take digital radiographs/X-rays
• Assist hygienists and doctors with charting
• Take detailed notes and accurately record key information
• Adapt to a fast-paced environment while keeping quality high
• Learn dental software (or bring experience with it)
• Maintain a high standard of sanitization and comfort working in a sterile setting

Dental Lab + Back Office Support

• Sanitize operatories in accordance with CDC guidelines
• Instrument sterilization
• Stocking supplies and keeping rooms ready
• Check in lab cases and communicate with dental labs
• Assist with ordering supplies/inventory

What You Bring

• High school diploma or equivalent
• Completion of an accredited dental assisting program or equivalent experience
• Proficiency in dental terminology, procedures, and equipment
• Strong communication skills (verbal and written)
• Excellent organization and attention to detail
• Ability to multitask and prioritize confidentlyA team-first mindset and patient-centered approach

Benefits

• Dental benefits (including immediate family)
• Health insurance + 401(k)
• On-the-job training
• Paid time off
• No weekends