Dental Assistant / Front Office

Affordable Care, LLC; Mentor (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Affordable Care, LLC is seeking a Dental Assistant/Front Office Assistant to support clinicians and manage front desk operations. The role includes room setup, taking x-rays and impressions, patient education, billing, scheduling, and ensuring smooth office workflow.

The candidate should hold a High School Diploma and active DA/x-ray certification, with strong communication and organizational skills. This on-site position requires the ability to lift up to 50 lbs and maintain HIPAA/OSHA

Qualifications

• Active DA and X-ray certification.
• High School Diploma.
• Strong verbal and written communication skills.
• Knowledge of dental/medical insurance processes and claims management.

Responsibilities

• Manage phones, scheduling, patient check-in/out, and calendar coordination.
• Collect and process payments; handle insurance verification, claims, and financial arrangements.
• Maintain patient confidentiality and HIPAA/OSHA compliance.
• Educate patients on procedures, treatment options, and aftercare instructions.
• Support the dentist during procedures, including x-rays and denture adjustments.
• Prepare and maintain treatment rooms; sterilize instruments and uphold infection control.

Skills

Phone & scheduling

Patient communication

HIPAA compliance

Dental insurance processes

Dentrix

Multitasking

Lifting 50 lbs

Education

High School Diploma

DA and X-ray certification

Tools

Dentrix dental software

Job description

JOB PURPOSE:

The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.

ESSENTIAL FUNCTIONS:

• Manage phones, scheduling, patient check-in/out, and calendar coordination.
• Collect and process payments; handle insurance verification, claims, and financial arrangements.
• Maintain patient confidentiality and ensure HIPAA/OSHA compliance.
• Educate patients on procedures, treatment options, office policies, and aftercare instructions.
• Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).
• Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.
• Maintain accurate patient records, treatment routers, and documentation as directed.
• Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.
• Provide excellent patient service to ensure a positive experience and smooth office flow.
• Perform additional duties as assigned to support clinical and administrative needs.

EDUCATIONAL REQUIREMENTS:

• High School Diploma
• Active DA and X-ray certification

GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:

• Strong verbal and written communication skills.
• Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.
• Proficient in Microsoft Office; experience with dental software (Dentrix preferred).
• Excellent organization, time management, and multitasking abilities in a high-volume environment.
• Minimum one year of experience assisting with dentures and/or implants.
• Ability to sit, stand, bend, and lift up to 50 lbs as required.
• Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required.

Job Details

Pay Type Hourly

Job Category Practice Staff