Dental Assistant

PDS Health; Santa Rosa (CA); On-site; USD 28,585 - 39,950; Full time

Job summary

PDS Health in Santa Rosa, CA, is hiring to support dentists in delivering comprehensive care. The role focuses on guiding patients through financial options, coordinating with clinicians, and ensuring adherence to policies while maintaining patient privacy.

Candidates should have a high school diploma and be prepared to travel between offices if needed. The position emphasizes strong communication, organizational skills, and teamwork within a fast-paced dental practice.

Qualifications

• Knowledge of office practices and patient insurances.
• Ability to communicate clearly with patients and staff.
• Experience handling confidential information with discretion.
• Strong focus on process, accuracy and results.

Responsibilities

• Model company culture and uphold standards and best practices.
• Assist patients in understanding financial options for treatment.
• Become proficient with the PDS system and tools to help patients decide.
• Support clinicians during exams and coordinate patient handoffs.
• Advise patients on insurance pre-authorizations and payment options.

Skills

Attention to detail

Communication

Confidentiality

Multi-tasking

Team collaboration

Customer service

Education

High School Diploma or GED

Job description

Overview

Now is the time to join Dentists of Santa Rosa. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in the PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Executes the HC Handoff in partnership with each clinician on every exam patient
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Travel might be required between offices

Preferred

• Prior course work or on-the-job training in the fields of dentistry, insurance, or business

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (empathetic, flexible, ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members, staff and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated and reliable; able to work independently or as part of a team
• Ability to multi-task effectively without compromising quality
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain confidentiality of patient records
• Organized and detail-oriented; able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$20.75-$29.00 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.