Healthcare Coordinator

PDS Health; Miami (FL); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement

401K

Volunteer time to local community

Job summary

PDS Health in Miami is seeking a capable Office Operations Specialist to support dentists and patients, uphold the comprehensive care model, and learn from an experienced team.

The role emphasizes patient financial options, insurance pre-authorizations, coordinating with clinicians, and delivering excellent service in a fast-paced dental office environment.

Qualifications

• High School Diploma or GED.
• Travel between offices may be required.

Responsibilities

• Models company culture, values and standards and best operational practices.
• Gains financial commitment from patients to start recommended dentistry.
• Achieves proficiency in the PDS system and tools to assist patients in making informed decisions.
• Executes HC Handoff with clinicians on every exam.
• Serves as SME on financial options to fit patients' budgets.
• Overcomes patient objections to starting treatment.
• Obtains necessary insurance pre-authorizations pre-treatment.
• Ensures office exemplifies Comprehensive Care Model and referrals.
• Participates in daily huddles, team meetings and required sessions.
• Understands business imperatives and impact on metrics.
• Safeguards the PDS Brand in decisions.
• Knowledge of Mouth-Body Connection and supports clinical excellence.
• Maintains professional appearance and demeanor per company policies.
• Ensures compliance with policies and regulatory bodies.

Skills

Office practices

Insurance knowledge

Results oriented

Process focus

Financial acumen

Influencing

Self-motivated

Multitasking

Communication skills

Patient confidentiality

Detail-oriented

Education

High School Diploma/GED

Tools

PDS system

Job description

Now is the time to join Dentists at Midtown. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Executes the HC Handoff in partnership with each clinician on every exam patient
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Travel might be required between offices

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Ability to multi-task effectively without compromising the quality of the work.
• Excellent interpersonal, oral and written communication skills.
• Ability to handle and maintain extreme confidentially Patient records.
• Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$18.00-$25.50 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.