(DEN) Senior Supervisor, Hub Services

United Ground Express, Inc.; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flight privileges

Discount program

Vacation & Sick Time

Medical plan options

401(k)

Paid training

Job summary

United Ground Express, Inc. is seeking a Senior Supervisor to lead frontline airport operations, coaching staff to deliver safe, reliable, and top-quality service daily. You’ll balance people leadership with operational excellence, maintain safety and quality standards, and stay calm under changing conditions.

You will coach, monitor staffing, and ensure employees are trained and prepared. A strong focus on customer service, effective communication, and relationship building is essential to meet

Qualifications

• High School Diploma and previous supervisory experience.
• Ability to work independently in a fast-paced operational environment.
• Strong communication, leadership and problem-solving skills.
• Must maintain a valid US state driver’s license.
• Proficiency with MS Office applications.

Responsibilities

• Provide coaching and direction to station personnel to achieve performance and quality targets.
• Ensure safety requirements are met and safety standards are followed.
• Oversee scheduling and staffing levels to meet performance goals.
• Create a positive work environment with strong employee relations.
• Lead by example to deliver exceptional customer service during high volume periods.
• Record and report injuries, incidents, and service issues promptly.
• Maintain operations to be safe, dependable, and efficient at all times.

Skills

Supervisory leadership

Independent working

Dynamic environment

Analytical thinking

Communication

Problem solving

Organization & planning

Leadership & coaching

Valid US driver's license

MS Office

Education

High School Diploma

Tools

MS Office

Job description

As a Senior Supervisor, you'll lead frontline airport operations by coaching and supporting your team to deliver safe, reliable, and exceptional service every day. You'll oversee daily staffing, monitor operational performance, and foster a positive work environment where employees are engaged, well-trained, and set up for success. This role requires balancing people leadership with operational excellence, ensuring compliance with safety and quality standards while remaining calm and adaptable during changing operational conditions. Success comes from building strong relationships, making sound decisions, and leading by example to achieve station and customer service goals.

How you will make an impact:

• Provide coaching and direction to the station personnel to achieve or exceed performance expectations
• Ensure compliance with all safety requirements
• Provides coaching and direction to achieve or exceed performance and quality standards
• Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals
• Set a positive example for the station team members to ensure excellent customer service
• Maintain a positive work environment, strong employee relations and collaborative relationships
• Demonstrate a calm demeanor during periods of high volume or irregular operations
• Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
• Ensure all employees are properly trained and understand their assigned duties
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
• Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
• Perform other duties as assigned

What you will bring:

Required Experience, Qualifications & Skills:

• High School Diploma and previous supervisory experience
• Ability to work independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills with the ability to motivate and coach others
• Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid)
• MS Office applications
• Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
• Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

Preferred Experience, Qualifications & Skills:

• Experience supervising Union represented work group preferred

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct manager, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2025

Total Rewards:

Base Salary range :

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand‑by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

Ability to communicate and interact with others in the English language, both oral and written

• Repetitive motions that may include the wrists, hands, and/or fingers
• Requires ability to use computers and other office equipment

Ability to push, pull, lift up to 70lbs on a consistent basis

Requires ability to sit, stand and walk for extended periods of time

Ability to pass all pre-screening clearances applicable to position qualifications (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Employer Privacy Policy

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants needing assistance with an application should email us at [e-mail] .

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