Demand Response Program Manager

CLEAResult; New York (NY); Remote; USD 90,000 - 137,000; Full time

Job summary

A leading energy efficiency firm is seeking a Demand Response Program Manager in New York. This role involves managing client programs focusing on energy efficiency and decarbonization initiatives. Candidates should have significant project and people management experience, alongside strong customer service skills. The position offers competitive compensation, with a target salary range of $95,000 - $105,000 plus bonuses.

Benefits

Medical, Dental, and Vision Insurance

401(k) with company match

Paid vacation, sick, personal, and parental leave

Paid Volunteer Time

Employee Recognition Program

Access to on-demand training courses

Qualifications

• 5-8 years project management experience.
• 2+ years people management experience.
• Strong customer service experience and focus.
• Intermediate to advanced proficiency in Microsoft Office applications.

Responsibilities

• Manage multiple concurrent contracts with revenue of $2M-$3M.
• Ensure client satisfaction and compliance.
• Direct management and development of program staff.
• Coordinate cross-functional teams for program delivery.

Skills

Project management experience

People management experience

Customer service

Microsoft Office proficiency

Demand response program execution

Tools

Salesforce/CRM

Job description

Overview

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

Please note - while remotely-based, we can only offer the position to residents of the following states: CT, DE, MA, ME, MI, NH, NY, OH, PA, RI, VA, or WV. Travel to VA for client meetings is required.

We are looking for a talented individual to join our team as a Demand Response Program Manager!

We’re seeking a talented and driven individual to take on the role of Program Manager, overseeing all phases of client programs from inception to completion. This role is focused on the oversight of exciting new demand response programs rolling out in the MidAtlantic region. As CLEAResult continues to collaborate with utilities to deliver impactful energy efficiency, energy transition, and decarbonization initiatives, a dedicated Program Manager to lead these important programs will ensure that our utility partners and their customers receive a high level of service and innovative offerings that deliver a real benefit to the grid.

Responsibilities

• Manage multiple concurrent contracts and budgets with annual revenue of $2M-$3M
• Execute contracts for compliance and client satisfaction
• Understand client preferences and program deliverables
• Negotiation, execution, and management of contracts
• Direct line and second line supervision of program delivery
• Matrix style functional direction of support resources for program delivery
• Drive, manage, monitor, and report the timely delivery of program results
• Ensure and facilitate the highest standard of customer service and satisfaction
• Direct management and development of program staff
• Direct and coordinate cross-functional teams (engineering, marketing, software development)
• Develop program processes and make recommendations for improvement
• Technical document review (Project Scope, Manual and Associated Documents)
• Assemble data for invoicing and project reporting activities
• Identify and escalate program issues in a timely manner to the appropriate level of management

Qualifications

• 5-8 years project management experience
• 2+ years people management experience
• Self-starter with a positive and outgoing personality
• Strong customer service experience and focus
• Intermediate to advanced proficiency in the following Microsoft Office applications: Excel, Word, PowerPoint and Outlook
• Demand response program execution experience is required
• Utility program management experience is a plus
• Salesforce/CRM proficiency a plus

Compensation

Target Compensation: $95,000 - $105,000 plus bonus

Compensation Range: $90,900.00 - $136,300.00

Currency: USD

Type: Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.