Demand Fulfillment Specialist

Qnity; Circleville (OH); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Qnity is seeking a Demand Fulfillment Specialist to act as the central point for order prioritization and customer fulfillment decisions. You will balance customer needs with supply constraints across Supply Chain, Operations, Manufacturing, Customer Service, Product Management, and Commercial teams.

This hybrid role involves onsite work at Circleville, OH or Wilmington, DE facilities with preference for candidates within commutable distance. Sponsorship is not available.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3+ years of experience in supply chain planning or related functions.
• Experience managing orders, fulfillment commitments, inventory allocation.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent communication and stakeholder management.
• Experience with ERP systems.
• Proficiency in Excel for data analysis and forecasting.
• Attention to data accuracy and process compliance.

Responsibilities

• Monitor and manage the open customer order book to identify fulfillment risks and supply constraints.
• Prioritize customer orders in accordance with established policies, business priorities, and demand planning guidance.
• Lead cross-functional discussions to resolve order fulfillment challenges and customer escalations.
• Own resolution strategies for at-risk orders, including rescheduling, substitutions, partial shipments, or revised commitments.
• Partner closely with Customer Service to ensure accurate and timely customer commitments.
• Act as the voice of the customer while balancing operational realities, inventory availability, and business objectives.
• Coordinate with Manufacturing, Planning, Operations, Product Management, and Commercial teams to resolve supply and fulfillment issues.
• Execute customer segmentation and allocation strategies during constrained supply situations.
• Analyze fulfillment challenges and provide root-cause feedback to improve processes and reduce recurring issues.
• Maintain order integrity and data accuracy within ERP and planning systems.
• Communicate decisions, risks, and priorities clearly to stakeholders across the organization.
• Proactively identify emerging risks and elevate issues appropriately, and drive timely resolution.

Skills

Supply chain planning

Demand fulfillment

Cross-functional collaboration

ERP systems

Excel

Stakeholder management

Data analysis

Problem solving

Attention to detail

Communication

Education

Bachelor's degree in Supply Chain/Business/Operations/Engineering/Logistics

Tools

SAP

Oracle

JD Edwards

Job description

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Position Summary

Qnity is in search of a highly skilled Demand Fulfillment Specialist. This role plays a pivotal role in ensuring we meet those commitments by serving as the central point for order prioritization, issue escalation, and customer fulfillment decisions.

This highly visible role sits at the intersection of Supply Chain, Operations, Manufacturing, Customer Service, Product Management, and Commercial teams. When customer demand exceeds supply, you will help determine priorities, manage fulfillment risks, and drive resolution strategies that balance customer needs with business objectives.

This is a hybrid position that consists of both onsite and remote work capabilities. The facility for onsite work will be Circleville OH facility or Wilmington DE facility. Candidates who currently reside within a commutable distance to either of those locations will be given priority.

Please note: Sponsorship is not available for this role now or in the futur e.

What You’ll Do

• Monitor and manage the open customer order book to identify fulfillment risks and supply constraints.
• Prioritize customer orders in accordance with established policies, business priorities, and demand planning guidance.
• Lead cross-functional discussions to resolve order fulfillment challenges and customer escalations.
• Own resolution strategies for at-risk orders, including rescheduling, substitutions, partial shipments, or revised commitments.
• Partner closely with Customer Service to ensure accurate and timely customer commitments.
• Act as the voice of the customer while balancing operational realities, inventory availability, and business objectives.
• Coordinate with Manufacturing, Planning, Operations, Product Management, and Commercial teams to resolve supply and fulfillment issues.
• Execute customer segmentation and allocation strategies during constrained supply situations.
• Analyze fulfillment challenges and provide root-cause feedback to improve processes and reduce recurring issues.
• Maintain order integrity and data accuracy within ERP and planning systems.
• Communicate decisions, risks, and priorities clearly to stakeholders across the organization.
• Proactively identify emerging risks and elevate issues appropriately, and drive timely resolution.

What We Are Looking For

1. Bachelor’s degree in Supply Chain Management, Business, Operations, Engineering, Logistics, or a related field; equivalent combination of education and experience may be considered.
2. 3+ years of experience in supply chain planning, demand fulfillment, customer service, production planning, scheduling, order management, or a related function.
3. Experience managing customer orders, fulfillment commitments, inventory allocation, or supply-demand balancing activities.
4. Strong analytical and problem-solving skills with the ability to assess multiple variables and make sound business decisions.
5. Demonstrated ability to manage competing priorities in a fast-paced, dynamic environment.
6. Strong communication and stakeholder management skills with the ability to influence cross-functional teams.
7. Experience working with ERP systems (SAP, Oracle, JD Edwards, or similar).
8. Proficiency in Microsoft Excel, including data analysis, reporting, and forecasting.
9. Ability to identify risks, elevate issues appropriately, and drive timely resolution.
10. Strong attention to detail and commitment to data accuracy and process compliance.

Preferred Qualifications

• Experience in a manufacturing, chemical, semiconductor, advanced materials, or industrial environment.
• APICS/ASCM certifications (CPIM, CSCP) or other supply chain certifications.
• Experience supporting customer allocation and prioritization processes during constrained supply situations.
• Knowledge of demand planning, supply planning, S&OP, inventory management, and customer fulfillment processes.
• Experience working directly with commercial teams, product management, and customer service organizations.
• Familiarity with root-cause analysis and continuous improvement methodologies.
• Experience leading cross-functional discussions to resolve supply chain or customer fulfillment challenges.
• Knowledge of customer segmentation, allocation strategies, and service level management.
• Experience with supply chain analytics, reporting tools, and dashboard development.
• Demonstrated ability to make decisions under pressure while balancing customer needs and business objectives.

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package.

We use Artificial Intelligence (AI) to enhance our recruitment process.