Delta Analyst Jobs Atlanta Ga

Delta Airlines; Atlanta (GA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Competitive pay

Profit sharing program

401(k) with company match up to 9%

Paid time off

Job summary

Delta Airlines seeks a Senior Platform Analyst in Atlanta to optimize the Voice channel and drive customer experience improvements. You will interpret client needs, analyze voice flows, and support key initiatives with AWS and IT teams.

The role emphasizes translating insights into actionable changes, testing in lower environments, and contributing to business cases. Bachelor degree required and relocation is not specified.

Qualifications

• Must have security‑minded practices in all processes and systems.
• Able to communicate with team leads and other stakeholders effectively.
• Strong ability to translate technical solutions into coherent, meaningful work items.

Responsibilities

• Identify business problems, processes, and experience gaps in the Voice channel and collaborate on solutions.
• Translate client experience insights into actionable changes.
• Coordinate with cross‑functional groups, Product Owners, Core IT, and AWS vendor to support initiatives as SME for AWS, voice design, and configuration.
• Test setups in lower environments to detect issues and move changes through AWS environments.
• Document and maintain system and reference materials for teams.

Skills

Critical thinking

Technical translation

Collaborative

Communication

Education

Bachelor Degree

Tools

AWS

SQL

MS Visio

Job description

Job Responsibilities

Senior Platform Analyst – Salary: $20-30 Hour – Company: Delta Airlines – Location: Atlanta, USA – Educational Requirements: Bachelor Degree

In the Reservations and Care Division's Channel Experience Procedure and Conveyance group, we characterize, plan, and attempt to convey the client experience for all RES channels: Voice (telephone), Informing, Email, and Client Warnings. Our group is liable for creating methodologies and conveying answers for an ideal encounter for our clients and trained professionals. As an individual from the Voice group, this competitor will be profoundly engaged with surveying voice channel designs to respond to functional inquiries, recognize and direct the division on valuable open doors, and assist with building key business cases. This job is expected to utilize key interest areas of strength for, set up, and logical abilities to uncover new learnings and drive our business forward. An ideal applicant is enthusiastic about client and end-client experience and is keen on B2C correspondence encounters.

Outline of Liabilities

• Recognize business issues, processes, and experiential holes in the Voice channel and work together for solutioning and carrying out changes
• Form client experience bits of knowledge into functional execution that can fuel business procedures and drive change
• Coordinate with different client experience system gatherings, Item Proprietors, Center IT, and the AWS merchant to help key drives by going about as an AWS stage, voice plan, and arrangement SME
• Test setup arrangements in lower conditions to distinguish accidental effects and relocate those changes through different AWS conditions
• Arrange the AWS framework to empower encounters created by different technique groups
• Make and keep up with stage documentation and reference materials to be utilized by System and Functional groups
• When required, create and carry out change the executives methodologies illuminating end clients regarding influencing changes

Benefits

Our way of life is established in a common commitment to living our qualities – Care, Respectability, Flexibility, Worker Authority, and Cooperation – consistently, in all that we do. At Delta, our kin are our prosperity. At the core of what we offer is our emphasis on Imparting Accomplishment to Delta workers. Investigating a vocation at Delta allows you an opportunity to see the world while procuring incredible pay and advantages to assist you with continuing to move en route:

• Cutthroat compensation, industry-driving profit sharing system, and execution motivations
• 401(k) with liberal organization commitments up to 9%
• Taken care of time including excursion, occasions, paid individual time, maternity and parental leave
• Far reaching wellbeing benefits including clinical, dental, vision, short/long haul incapacity and life benefits
• Family care help through fruitfulness backing, surrogacy and reception help, lactation support, sponsored back-up care, and projects that assistance with friends and family in all stages
• All encompassing Prosperity projects to help physical, close to home, social, and monetary wellbeing, including admittance to a worker help program offering support for yourself and anybody in your family, free monetary training, and broad assets supporting psychological well-being
• Homegrown and Worldwide space-accessible flight honors for representatives and qualified relatives
• Vocation improvement projects to accomplish your drawn out profession objectives
• Overall organizations to take part in local area administration and imaginative objectives made to zero in on supportability and decreasing our carbon impression
• Business Asset Gatherings made to associate workers with normal interests to advance consideration, give viewpoint and assist with executing procedures
• Acknowledgment rewards and grants through the stage Relentless Together
• Admittance to more than 500 limits, specialty reserve funds and intentional advantages through Deltaperks like vehicle and lodging rentals and auto, home, and pet protection, legitimate administrations, and childcare

Core Qualifications

• Practice security cognizant ways of behaving in all cycles and strategies
• Open to working in gathering and individual settings and speaking with pioneers in composed and oral strategies
• Key mastermind with innovative critical thinking abilities
• The capacity to make an interpretation of specialized arrangements into a coherent and noteworthy item
• Acquainted with Light-footed philosophy and test and convey methodologies
• Models Delta's Guidelines of the Street and fundamental beliefs
• Should perform sufficiently in the current position
• Reliably focuses on wellbeing and security of self, others, and individual information
• Embraces assorted individuals, thinking, and styles

Preferred Qualifications

• Experience working with contact focus applications – on-prem and cloud
• Experience in AWS Associate, AWS LexBots, and Programming interface reconciliation work is wanted
• Call stream plan and execution and interaction enhancement experience
• Experience utilizing MS Visio to make flowcharts, information stream charts, process stream outlines
• Information on communication organizations and working with Telco suppliers – for example Lumen, Cisco, AT&T, Singtel
• Experience utilizing SQL to question information