Delta Airlines Careers

Delta Airlines; Nashville (TN); On-site; USD 28,000 - 41,000; Full time

Job summary

Delta Airlines in Nashville, TN is seeking a Customer Experience Specialist to join a fast-paced call center team focused on listening to and understanding client needs while delivering top-tier service. You will promote travel-related services, including vehicle rental and partner offerings, and interact with a diverse global client base to ensure every customer feels heard and valued.

Ideal candidates have strong verbal and written communication, professional demeanor, solid PC skills,

Qualifications

• Strong verbal and written communication abilities.
• Professional demeanor and courteous attitude.
• Solid PC skills and ability to learn new software quickly.

Responsibilities

• Answer calls in an effective, affable and precise way while assessing client needs.
• Sell travel-related services, including vehicle rental and Mastercard merchant partner items.
• Interface with a diverse global group of clients and partners.

Skills

Verbal communication

Written communication

Customer service

PC skills

Adaptability

Learning ability

Education

Bachelor Degree

Job description

Job Responsibilities

Customer Experience Specialist Salary: $20-30 Hour Company: Delta Airlines Location: Nashville, USA Educational Requirements: Bachelor Degree Full Job Description: How you'll assist us With continuing To climb (outline and key liabilities) Vision: Convey top notch administration to all clients. Mission: Cause each client to feel like the most esteemed individual. At Delta Aircrafts, we are centered around building an association worked by individuals with an immovable obligation to better client experience than additional position Delta as the world's most confided in carrier according to our representatives and clients. As a Client Experience Subject matter expert, you will join a help and deals centered group in high energy call community climate, zeroed in on paying attention to, really focusing on and interfacing with clients. Here, you will answer brings in an effective, affable and precise way, while surveying client needs and offering arrangements and extra items. Ideal up-and-comers ought to show the longing to make our client's movement unrivaled as well as important. Client Experience Experts interface with clients through telephone and make an encounter where clients realize they have been heard and perceived and feel esteemed and significant, which is achieved by: Powerful tuning in Rapidly distinguishing and claiming client issues Effectively look for answers for issues Going with quality choices Interfacing with a worldwide different gathering of clients and partners Experts sell travel related administrations, including vehicle rental and Mastercard merchant accomplice items. Client Experience Experts show solid verbal and composed relational abilities, an expert demeanor, great steadfastness, the capacity to deal with unpleasant circumstances, have solid PC abilities, adaptability in a high speed climate, and the capacity to learn and respond rapidly. Workers will have future chances to advance to specialty groups that answer client accelerations or resolve complex worldwide tagging issues. As Delta keeps on offering new ways for our clients to interface with us, Experts may likewise have chances to help clients by means of Twitter, Facebook or other arising web-based entertainment stages.

Remuneration and Preparing

Fruitful up-and-comers will take part in a thorough study hall and hands on preparing. Study hall preparing incorporates guidance, perception, tests and execution measures. Subsequent to preparing, we will dole out new representatives to a shift that might be fundamentally not the same as your preparation shift and will incorporate two back to back days off reasonable midweek. New representatives will stay on that shift until the worker is qualified to offer on a shift they select. Fresh recruits are qualified to offer on another shift during the main shift bid following fruition of recently added team member preparing. Workers bid on favored shifts each 3-4 months. Fresh recruits are much of the time granted PM shifts with midweek days off until they can hold various movements in light of rank. Delta is an all day, every day activity, and we will constantly have clients that need us.

Advantages and Advantages to Assist You With continuing To climb

Embraces assorted individuals, thinking and styles Reliably makes wellbeing and security, of self and others, the need Have right lawful documentation to live and work in Singapore Be familiar composed and verbally in English This job requires PC abilities and solace with exploring programming applications, email, texting, and web look. Should have the option to exhibit clear, wonderful, and obliging verbal and composed correspondence utilizing fitting sentence structure, tone, and articulation Should have an adaptable timetable as this position will expect you to show up on Saturday or Sunday, occasions and including night shift Favored schooling necessity for this position is A-Level, O-Level, or HS Confirmation (comparable acknowledged).

What you really want to succeed (least capabilities)

Reliably focuses on wellbeing and security of self, others, and individual information. Embraces assorted individuals, thinking, and styles.

What will give you an upper hand (favored capabilities)

One year of involvement working in deals, and something like one year of involvement giving client assistance.