Dell/EMC Storage Subject Matter Expert

Computer World Services; Hampton (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Computer World Services in Virginia is seeking a Storage/Virtualization Engineer to design, implement, and support secure storage and backup solutions across on‑premises and virtualized environments.

You will build and manage VM hosts, storage arrays, and related infrastructure, ensure high availability, perform backups with backup software, and provide expert technical support to customers while collaborating with the Storage & Virtualization team.

Qualifications

• Bachelor’s degree or equivalent and 2–4 years of related experience.
• Direct VMware vSphere experience is required or highly preferred.
• Experience with storage and hardware solutions for virtualized environments.

Responsibilities

• Designs, monitors, maintains, and leads the storage and virtualization engineering process.
• Configures storage strategies, solutions, and protocols.
• Provides technical support and capacity planning for storage growth.
• Executes installs, updates, and deployments for storage and virtualization environments.
• Occasional support for business development activities.
• Manage remote server and storage (Dell servers preferred).
• Build and maintain VMs, servers, and storage solutions.
• Document work for Storage and Virtualization team.

Skills

Storage virtualization

Server virtualization

VMware vSphere

Troubleshooting VMware

Customer service

Education

Bachelor's degree or equivalent

Direct VMware vSphere experience

Storage and hardware experience

Tools

Security+

VMware VCP

Dell VxRail Operate certification

Job description

Key Qualifications

• A detailed understanding of the storage and virtualization processes
• Detailed knowledge about server virtualization and hardware
• Strong Experience with VMware vSphere and managing ESXi hosts and virtual machines
• Ability to troubleshoot VMware vSphere and hardware related issues
• Excellent customer service skills

The Ideal Candidate

• Excellent written and verbal communication skills
• Experience with VMware vCenter and ESXi
• Experience with maintaining and patching VMware vSphere environment
• Ability to perform incremental and full back‑ups with Commvault
• Strong mentorship skills
• Strong leadership skills

Key Tasks & Responsibilities From PWS/SOW

• Designs, monitors, maintains, and heads the engineering process of an organization’s versatile and secure information storage environment and backup solutions, such as high‑capacity databases, networks, and systems
• Configures, implements, and administers storage strategies, solutions, and protocols
• Provides technical and application support and backup, evaluates capacity planning for the present and future state of storage growth
• Executes new installs, updates, and deployments, utilizing knowledge of computer hardware, operating systems, computer applications, tech support, and business needs
• This position may require occasional support for business development activities
• Remote server and storage management (Preferred experience with Dell servers and storage solutions)
• Attend meetings that are required by the section
• Build, configure, and maintain virtual machines, servers, and storage solutions
• Provide diagnostics and technical resolution for any local or remote assets
• Troubleshoot and resolve trouble tickets with BMC Remedy and ServiceNow
• Provide outstanding service by interacting directly with customers seeking resolution
• Communicate issues and recommendations back to leadership in a clear and concise manner
• Document work to share with the Storage and Virtualization team

Education & Experience

• Required: Bachelor’s degree or its equivalent, and 2‑4 years of related experience
• Desired: Direct experience with VMware vSphere; Experience with storage and hardware solutions for virtualized computing environments

Certifications

• Security+, or other qualifying IAT II certification (required)
• VMware VCP certification with the ability to obtain within 120 days (required)
• Dell VxRail Operate certification with the ability to obtain within 120 days (required)

Security Clearance

• Applicants must have eligibility to obtain a Secret clearance (required)
• Active Secret or TOP Secret (desired)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Shift – This is a 24/7/365 mission and day, swing, and mid‑shift are needed. Rotating shift may be required.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail].