Delivery Trainer

Amazon Inc.; Iowa City (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

EAP, Mental Health Support

401(k) matching

Comprehensive training in transportation

Job summary

Amazon is seeking a motivated Delivery Trainer in Iowa City to facilitate training classes and mentor Delivery Associates. You will lead training sessions, ensuring adherence to safety and quality standards. Candidates should possess strong communication skills and the ability to work flexible shifts.

Responsibilities include conducting training for delivery associates, tracking performance, and ensuring compliance with DOT regulations. Apply to join a dynamic team committed to customer-centric service.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Must be 21 years of age or older.
• Ability to lift up to 49 pounds and stand for shifts lasting up to 12 hours.

Responsibilities

• Facilitate daily training classes for up to 30 people.
• Partner with different teams to coordinate training activities.
• Provide timely and accurate reporting on training completion and compliance.

Skills

Experience delivering training

Strong organizational and communication skills

Microsoft Office products

Education

High school diploma or equivalent

Job description

Job ID: 10460829 | Amazon.com Services LLC

Amazon is seeking energetic, self‑motivated Delivery Trainers to join our team and help build a network of customer‑centric Delivery Associates in the communities where we operate.

As a Delivery Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands‑on training and conducting drive‑alongs with Delivery Associates to instill safe practices.

As a Delivery Trainer, you are responsible for establishing the right delivery training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands‑on training approach to demonstrate what good looks like.

As a Delivery Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times.

Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state‑appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.

Key job responsibilities

• Facilitate daily training classes for up to 30 people, including in‑station classes and drive‑alongs.
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
• Track performance and provide identified retraining and process improvement opportunities to further develop non‑CDL driver, DOT regulated training.
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
• Educate and audit driver safety and compliance standards such as driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
• Track and monitor performance including on‑road ride‑behind to measure on‑road quality, adherence to standards, and identify re‑training and process improvement opportunities.
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
• Work outside and drive different motor vehicles over the road.
• Drive in accordance with DOT requirements.
• Stay connected to the operation by participating in on‑road processes on a regular basis.
• Be a resource to the delivery station for driver training‑related questions.
• Work different shifts and travel to support other sites, up to 50% travel.
• Work as a peer trainer on an as‑needed basis to support the business.
• Motivate, coach, and provide feedback to Delivery Associates during Training.
• Travel to multiple sites within 50 miles of the home station and have reliable transportation.
• Operate and navigate a 26,000 pounds or less vehicle.
• Effectively operate a GPS.
• Associate may be required to gain DOT Regulation Qualification as a condition of the role.
• Work 40 hours/week, and overtime as required.

About the team

• Earning your non‑CDL DOT Regulated Qualification, paid by Amazon.
• Opportunity to work outside and drive new innovative vehicles over the road.
• Long‑term growth potential via comprehensive training in transportation with Amazon.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.
• Are 21 years of age or older.

Preferred Qualifications

• Experience delivering training both to individuals and groups.
• 2+ years of professional driving experience.
• Bachelor’s Degree or 2+ years Amazon experience.
• Knowledge of instructional theories: adult learning, on‑the‑job learning, knowledge management theories, virtual and classroom instruction.
• Strong organizational, interpersonal, and communication skills.
• Proven ability to deal with ambiguity and competing priorities.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.