Interim Delivery Trainer (IADT), Delivery Training & Programs

Amazon Inc.; Fort Wayne (IN); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a self‑motivated Interim Delivery Trainer to join Delivery Training & Programs in Fort Wayne, Indiana. You will mentor Delivery Associates, lead large-group training, and conduct drive‑alongs to instill safe practices and high performance.

This role trains across safety, quality and productivity, partners with DSPs and operations, tracks results, and provides timely reporting. Travel up to 50% may be required and candidates must be 21+ with a valid driver’s license.

Qualifications

• High school diploma or equivalent.
• Experience developing and delivering training programs.
• Strong customer service and interpersonal skills.
• Proficiency in MS Office.
• Ability to guide and mentor others.

Responsibilities

• Facilitate daily training classes for up to 30 people.
• Coordinate with DSPs and managers to measure training activities.
• Track performance and provide retraining opportunities.
• Prepare reporting on trainings, safety, and maintenance.
• Educate and audit driver safety and compliance.
• Travel to multiple sites within 50 miles of home station and up to 50% travel.
• Lead as a peer trainer when needed.

Skills

Training delivery

Mentoring others

Customer service

MS Office proficiency

Ambiguity handling

Education

High school diploma or equivalent

Bachelor's degree or 2+ years Amazon experience

Job description

Interim Delivery Trainer (IADT), Delivery Training & Programs

Job ID: 10579093 | Amazon.com Services LLC - A57

Amazon is seeking self‑motivated Delivery Trainers to join our team on an interim bases and help build a network of customer‑centric Delivery Associates in the communities where we operate. As a Delivery Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands‑on training and conducting drive‑alongs with Delivery Associates to instill safe practices. As a Delivery Trainer, you are responsible for establishing the right delivery training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands‑on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response. As a Delivery Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state‑appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.

Job Responsibilities

• Facilitate daily training classes for up to 30 people, including in‑station classes and drive‑alongs
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
• Track performance and provide identified retraining and process improvement opportunities to further develop non‑CDL driver, DOT regulated training.
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
• Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
• Track and monitor performance including on road ride behinds to measure on‑road quality, adherence to standards, and identify re‑training and process improvement opportunities.
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.

Key job responsibilities

• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
• Work outside and drive different motor vehicles over the road.
• Drive in accordance with DOT requirements.
• Stay connected to the operation by participating in on‑road processes on a regular basis
• Be a resource to the delivery station for driver training‑related questions
• Work different shifts and travel to support other sites, up to 50% travel.
• Work as a peer trainer on an as needed basis to support the business.
• Motivate, coach, and provide feedback to Delivery Associates during Training
• Travel to multiple sites within 50 miles of the home station and have reliable transportation
• Operate and navigate a 26,000 pounds or less vehicle
• Effectively operate a GPS

About the team

• Earning your non‑CDL DOT Regulated Qualification, paid by Amazon.
• Opportunity to work outside and drive new innovative vehicles over the road.
• Long‑term growth potential via comprehensive training in transportation with Amazon.

Basic Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Experience developing and delivering training programs, or experience in guiding, training and mentoring others
• Experience using strong customer service, communication, and interpersonal skills, or experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• Experience in professional, non‑internship software development, or experience writing low level drivers
• Bachelor's degree or equivalent, or 2+ years of full‑time Amazon experience
• Knowledge of adult learning principles

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, IN, Fort Wayne - 20.50 - 22.50 USD hourly