Delivery Supervisor
Mondelēz International
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Mondelēz International is seeking a CS&L Delivery Supervisor in Brooklyn Park, MN to lead about 20 delivery drivers and execute branch operations, balancing safety, cost, and service goals. You will partner with internal teams and third-party logistics vendors to ensure timely, compliant delivery across the supply chain.
The role requires extensive DOT/FMCSA knowledge, strong leadership, and hands-on operational experience with ERP systems and Lean Six Sigma initiatives.
Qualifications
- 3+ years in a delivery or transportation supervisory role.
- Strong knowledge of DOT/FMCSA regulations (HOS, ELD).
- Proven experience in people management and coaching.
- Proficiency with Excel and MS Office.
- CDL-Class A or B preferred; clean driving record.
Responsibilities
- Lead daily operational plans including dispatch scheduling and route management.
- Monitor inbound/outbound and warehouse activities; optimize shelf-life and productivity.
- Oversee inventory and SAP-WMS alignment; manage iDoc and stock reconciliation.
- Coach drivers in real time; conduct ride-alongs and enforce standard work.
- Lead safety and compliance programs; monitor CSA scores and audits.
- Manage budget, labor costs, and cost-per-case initiatives.
- Develop and mentor a team of ~20 drivers.
- Collaborate with service providers and internal/external stakeholders.
Skills
Education
Tools
Job description
As a CS&L Delivery Supervisor, you will be a front-line leader responsible for the day-to-day tactical execution of branch operations out of our Brooklyn Park, MN location. You will oversee approximately 20 delivery drivers and drive broader CS&L strategies related to both warehouse and delivery operations, ensuring operational excellence in service, cost, health and safety, quality, food defense, sustainability, and compliance with all legal requirements and internal policies. Working collaboratively with key internal teams and external partners — including third-party logistics vendors — you will ensure timely solutions and seamless execution across the supply chain.
As a CS&L Delivery Supervisor, you will be a front-line leader responsible for the day-to-day tactical execution of branch operations out of our Brooklyn Park, MN location. You will oversee approximately 20 delivery drivers and drive broader CS&L strategies related to both warehouse and delivery operations, ensuring operational excellence in service, cost, health and safety, quality, food defense, sustainability, and compliance with all legal requirements and internal policies. Working collaboratively with key internal teams and external partners — including third-party logistics vendors — you will ensure timely solutions and seamless execution across the supply chain.
- Manage daily operational plans, including order/route management, dispatch scheduling, and employee performance.
- Monitor inbound, outbound, co-packing, warehousing, and distribution activities to ensure shelf-life management, reduce write-offs, and improve productivity.
- Oversee inventory management — including iDoc management and stock reconciliation — ensuring alignment between SAP and warehouse management systems.
- Conduct interface monitoring, track & trace, claims management, invoice management, and pallets management.
- Schedule and optimize delivery routes; conduct regular ride-alongs with drivers to coach in real time and ensure adherence to standard work processes.
- Ensure strict compliance with HSE, quality, risk management standards, and HACCP guidelines.
- Ensure full compliance with DOT/FMCSA rules and regulations, including HOS, ELD requirements, driver qualification files, and drug & alcohol testing programs.
- Promote a strong safety culture by reducing incident/accident rates, ensuring successful roadside inspections, conducting DMS meetings, enforcing pre- and post-trip inspections, and performing safety audits.
- Maintain and monitor CSA scores and proactively address compliance risks.
- Analyze capacity utilization, performance metrics, and KPIs, implementing corrective measures as needed.
- Drive execution against core KPIs in safety, service, savings, and people.
- Lead continuous improvement initiatives, tenders, and peak management projects.
- Identify supply chain opportunities and participate in Lean Six Sigma and other improvement programs.
- Work closely with service providers to ensure punctuality, completeness, and quality of deliveries.
- Manage third‑party performance and foster strong relationships with internal and external stakeholders.
- Build and provide full-cost analysis, including yearly budget, risks, and opportunities.
- Manage the Delivery Labor Budget, approve payroll, and drive the lowest cost per case through productivity plans and loss prevention.
- Lead, coach, and develop a team of approximately 20 delivery drivers.
- Interview, onboard, and develop direct reports through multiple formats (classroom, OJT, ride‑alongs).
- Coach direct reports on development plans and manage local hourly employees (Union/Non-Union) through coaching, communication, and relationship building.
Primary: Delivery Labor Budget & Financial Acumen, Delivery Efficiencies, Overtime %, Driver Methods %, Driver Performance & Management, Routing & Compliance, DOT/FMCSA Compliance, ELD Compliance, On-Time Delivery %
Secondary: ePOD %, Pre- & Post-Trip Compliance, Handheld Usage %, Indirect Hours (non-productive), Customer Complaint Rate
- 3+ years of experience in a delivery or transportation supervisory role.
- Strong working knowledge of DOT/FMCSA regulations, including HOS, ELD requirements, and driver qualification standards.
- Proven experience in the management, coaching, and development of people.
- Proficiency with Microsoft Office, with advanced Excel skills.
- Strong analytical thinking, communication, and relationship-building skills.
- Valid driver's license with a clean driving record.
- Front‑line leadership role responsible for day-to-day tactical execution of branch operations.
- Experience with ERP systems (preferably SAP R/3 or S/4HANA) and fleet management/ELD platforms (e.g., Samsara, Motive, Omnitracs).
- Commercial Driver's License (CDL - Class A or B) is strongly preferred.
- Exposure to Lean Six Sigma methodologies or continuous improvement programs.
- Experience managing both Union and Non-Union hourly workforces.
- High School Diploma or GED required (or equivalent combination of education and experience).
- Bachelor's degree in supply chain, Logistics, Business Administration, or related field is preferred.
- Valid driver's license with a clean driving record required.
- Proven track record in people management, coaching, and driver development.
- Comfort and willingness to conduct frequent ride‑alongs with drivers to coach in real time, route reviews.
- Shift flexibility is required as operational needs dictate.
The base salary range for this position is $77,600 to $106,700; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.
No Relocation support available
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
Regular
Warehousing & Logistics Operations Management
Customer Service & Logistics
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
