Delivery Specialist - Winnsboro, TX

Tractor Supply Company; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

As a Delivery Specialist at a leading company in rural retail, you will ensure timely and safe delivery of products while providing exceptional customer service. This role involves operating delivery vehicles, maintaining safety standards, and building relationships with customers to enhance their experience.

Benefits

Medical, dental, and vision insurance

Paid parental leave

Tuition reimbursement

Family planning resources

Qualifications

• Must be 21 or older with at least 3 years of driving experience.
• DOT Medical Card required.
• Valid driver’s license with a clean record preferred.

Responsibilities

• Deliver purchased merchandise to customers safely and timely.
• Maintain accurate records of deliveries.
• Communicate updates to customers and address concerns.

Skills

Customer Service

Time Management

Communication

Physical Stamina

Education

High school diploma or equivalent

Tools

Hand trucks

Dollies

Pallet jacks

Forklifts

GPS

Job description

The Delivery Specialist is responsible for delivering purchased merchandise to customers within the assigned market while meeting delivery and quality standards. The Delivery Specialist will deliver Legendary Customer Experience through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems, and handling product returns as required.

Essential Duties and Responsibilities (Min 5%)

• Maintain regular and predictable attendance.
• Ensure timely deliveries, meeting or exceeding scheduled delivery times.
• Operate and maintain a clean and organized delivery vehicle and equipment, including trailers.
• Load, unload, and organize products safely and efficiently.
• Perform pre-trip and post-trip vehicle inspections for safety and readiness.
• Maintain accurate records of deliveries and issues.
• Communicate with customers to provide updates or address concerns.
• Provide exceptional customer service, creating a positive experience.
• Partner with field sales and store personnel to meet customer needs.
• Handle products carefully to avoid damage and ensure safe transport.
• Follow all traffic laws and company policies for safe driving.
• Handle returns, exchanges, and customer inquiries as needed.

Required Qualifications

Experience: Previous truck delivery experience is a plus but not required. Experience with hand trucks, dollies, pallet jacks, and forklifts is preferred. Must be 21 or older, have at least 3 years of driving experience, and meet MVR check requirements.

Education: High school diploma or equivalent preferred.

Certifications: DOT Medical Card as required.

Preferred Knowledge, Skills, and Abilities

• Valid driver’s license with a clean driving record.
• Physical and mental stamina to move throughout the store and outdoor areas safely.
• Ability to push and pull merchandise up to 2,000 pounds with proper equipment.
• Operate related equipment efficiently and safely, providing high customer service.
• Ability to lift and move large, bulky, or heavy items.
• Safely load and unload delivery trucks.
• Proficiency with Microsoft Outlook and Calendar.
• Excellent time-management skills.
• Strong customer service and communication skills.
• Ability to read, write, and accurately complete documentation.
• Ability to navigate using GPS and maps.
• Successful completion of required training.
• Flexibility to work various shifts, including evenings and weekends.

Working Conditions

• Work near mechanical equipment.
• Drive in all weather and road conditions.
• Moderate noise level.

Physical Requirements

• Standing and walking.
• Driving a vehicle.
• Reaching overhead.

Disclaimer

This job description provides an overview and is not exhaustive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are central to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decisions. We believe in balancing business success with personal well-being through our benefits and rewards, supporting our Team Members' growth and success.