Delivery Specialist - Mt. Pleasant, TX

Tractor Supply Company; Mount Pleasant (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Delivery Specialist in Mount Pleasant, TX. This role involves delivering merchandise, ensuring customer satisfaction, and maintaining delivery standards. The ideal candidate will engage with customers while upholding safety and service quality.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

Tuition reimbursement

Qualifications

• Must be 21 years of age or older.
• At least 3 years of driving experience.
• DOT Medical Card required.

Responsibilities

• Deliver purchased merchandise to customers.
• Operate and maintain delivery vehicle.
• Communicate with customers and resolve issues.

Skills

Customer service

Driving

Time-management

Education

High school diploma or equivalent

Tools

Forklift

Pallet jack

Hand truck

Job description

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Overall Job Summary

The Delivery Specialist is responsible for delivering purchased merchandise to customers within the assigned market while meeting delivery and quality standards. The Delivery Specialist will deliver Legendary Customer Experience through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems, and handling product returns as required.

Essential Duties and Responsibilities

1. Maintain regular and predictable attendance.
2. Ensure timely deliveries, meeting or exceeding scheduled delivery times.
3. Operate and maintain a clean and organized delivery vehicle and delivery equipment including a trailer at times.
4. Load, unload, and organize products in a safe and efficient manner.
5. Perform pre-trip and post-trip vehicle inspections to ensure the safety and readiness of the delivery vehicle.
6. Maintain an accurate record of deliveries and any issues that may arise.
7. Communicate with customers as necessary, providing updates or addressing any concerns during the delivery process.
8. Provide exceptional customer service, creating a positive and friendly experience for all customers.
9. Partner with field sales team and store personnel to satisfy needs of our customers.
10. Handle all products with care to avoid damage and ensure safe transport.
11. Follow all traffic laws and company policies to ensure safe driving practices.
12. Handle returns, exchanges, or customer inquiries as needed.

Required Qualifications

Experience: Previous truck delivery experience is a plus but not required. Experience with hand truck, dolly, pallet jack, and forklift preferred. Must be 21 years of age or older, have at least 3 years of driving experience, and meet MVR check requirements.

Education: High school diploma or equivalent (preferred).

Professional Certifications: DOT Medical Card as required

Preferred Knowledge, Skills, and Abilities

• A valid driver’s license with a clean driving record.
• Physical and mental stamina to move throughout the store and outdoor areas safely and quickly.
• Ability to push and pull merchandise up to 2,000 pounds with proper handling equipment.
• Operate all related equipment safely and efficiently while providing high customer service.
• Ability to lift and move large, bulky, or heavy merchandise.
• Safely load and unload delivery trucks.
• Proficiency in Microsoft Outlook and Outlook Calendar.
• Excellent time-management skills and ability to meet deadlines.
• Strong customer service skills with a professional attitude.
• Effective written and verbal communication skills.
• Ability to read, write, and count accurately for documentation.
• Navigation skills using GPS and maps.
• Completion of all required training successfully.
• Flexibility to work various shifts, including evenings and weekends.

Working Conditions

• Work near mechanical equipment.
• Deliver in all weather and road conditions.
• Moderate noise level in work environment.

Physical Requirements

• Sitting, standing, walking, kneeling, reaching overhead.
• Driving a vehicle.
• Lifting 50+ pounds.

Disclaimer

This job description provides an overview of responsibilities. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are key to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Retail

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